If you bought it at Best Buy then turn it on, if it bricks take it back. You have 30 days to return merchandise. Garmin told me to do that, but I bought mine from a distributor (hard to find the 785T in a store) that I have an account with so when I called the company they said all the 785T's they have are from the same batch so I would probably have the same problem. That is why I went thru Garmin, hoping to get a much newer unit that may not have the same issue. Good luck.
The restocking fee is if you're returning for refund, not for exchanges.
Anyone with a "V8" software receiver experienced this issue yet?Perhaps that's the difference here, as mine is still working as of yet...Steve
Another update:I have backdated to v2.50 and the unit seems to be holding sat lock very well with no total loss of reception as with v3.40. I have NOT yet driven with the unit so I cannot say for certain if this fixes the issue. I have only run on my test bed indoors so far (yes, I get fine reception indoors). It does -seem- like it did though.Another point I thought I'd make...I am currently running firmware v2.50. Running WebUpdater under v2.50 informs me that NO additional firmware update is available. This tells me that Garmin did the right thing and pulled the firmware so WebUpdater would not detect/install v3.40. As far as the other versions go, I do not know since I'm staying at v2.50 and don't feel like screwing with this any longer. I DO have direct links to all firmware updates (in region file format) and they are all still live. It's only the firmware supplied when running WebUpdater that has been disabled. This is a good thing and I expected Garmin would do this to prevent further damage to replacement units that are sent out.EDIT: myDashboard from myGarmin.com also has v3.40 (I don't know how far under that) disabled.Now we wait for the fix...some are lucky and wait with a still operable unit (I'm lucky) and some wait for a replacement unit as well as a firmware fix.
I'm having the same issue as everyone here is reporting. I'm at work right now so I can't really sit on the phone for 30min+ but I do have a question regarding this situation. Garmin really expects the customer to foot the shipping bill only to receive a refurbished unit? I for one think this is completely unacceptable as my unit was in pristine condition until last night when it bricked. I believe we should be given new devices or refunded for the purchase price. If I wanted a refurbished unit I would have bought one to begin with...*angry fist* at Garmin, will be calling their tech support as soon as I get off work.
I'm having the same issue as everyone here is reporting. I'm at work right now so I can't really sit on the phone for 30min+ but I do have a question regarding this situation. Garmin really expects the customer to foot the shipping bill only to receive a refurbished unit? I for one think this is completely unacceptable as my unit was in pristine condition until last night when it bricked. I believe we should be given new devices or refunded for the purchase price. If I wanted a refurbished unit I would have bought one to begin with...*angry fist* at Garmin, will be calling their tech support as soon as I get off work.I agree, the replacement unit should not be a refurb. I keep my unit in pristine condition, I do not want a refurb unit wit all the scratches and what not. I hate the fact that now I have to send my unit in simply because some idiot at Garmin did not do his job right and did not test the firmware thoroughly. Had the unit malfunctioned due to my abuse or neglect and thus I have to pay shipping and end up getting a refurb, I would not feel so bad since I would be at fault but in this case, I think they need to step up and replace the dead units with new ones.
Right about now the tech folks at Garmin are running around trying to figure out how to fix the problem.The executives at Garmin right about now should be working on spreadsheets to figure out how much it will cost to send everyone who has a defective unit a brand new unit at no charge so as to turn those customers into happy customers and to avoid very bad publicity and its costs, compared to the cost of defending multiple lawsuits and possible class action lawsuits.Let's give them some time (72 hours, one week?) and see what each group at Garmin comes up with.
Most refurbished devices are not someone else's broken device. Most are returns, open box items, etc. If a device was broken and repaired, it typically cannot be called a "refurbished" device and is called a "remanufactured" device.When coming off the assembly line, most "first" devices only go through an automated test script. Refurbished devices on the other hand are inspected by a human and go through more rigorous testing.I've seen reports that show refurbished devices have a lower failure rate than "first quality" devices. This matches what I've seen anecdotally from users. I see many reports of DOA devices that are factory first, but I hardly ever hear of any hardware/software issues with refurbs.Don't get me wrong-- if you purchased the device within the past 30/60 days then I'd hope/expect that you would get a "factory first" device. But I don't agree that refurbs are somehow of lesser quality.