This site uses cookies to offer you a better browsing experience. Find out more about how to manage cookies, or dismiss this message and continue to use cookies.

My 765t died tonight...anyone else?

124678

Comments

  • mogulman 0 Points
    I have a 765T. It has 3.40 nuv 765 V7 4GB P1 S3 330Mhz

    Tried my unit out this morning for some running around town. No message and no lockups...

    Weird.
  • debaire 0 Points
    Hi, new to the forum.

    I have a 765t I bought less than a month ago. It was exhibiting loss of satellite signal all day yesterday. I always read Engadget so I thank those of you who alerted them.

    Can someone clarify how the software versions work?
    On the About page, it says Software Version 3.5 but
    when I tap on Software Versions, it shows:
    GPS 2.8
    DSP 2.4
    Text 3.5
    Voice 2.3

    I have NOT received the updating message as of yet.
  • debaire 0 Points
    I have a 765T. It has 3.40 nuv 765 V7 4GB P1 S3 330Mhz.
    How do I find that info for my device?
  • hcdouglas 0 Points
    Press and HOLD your finger on the battery signal icon
  • mmaslar 0 Points
    It's good to see that Garmin is working on a quick update to address the issue for the devices that are still able to be powered on.

    I think it's strange how some units go through a reboot loop cycle, and some just shut off and die... Unfortunately, my device bricked, but hopefully since they are creating a patch for the software, they will be able to get replacement devices out quickly.
  • mogulman 0 Points
    I have a 765T. It has 3.40 nuv 765 V7 4GB P1 S3 330Mhz.


    How do I find that info for my device?
    Hold your finger on the battery icon. After a little while a diagnostic screen will come up.
  • Tim 1480 Points
    So what you are saying is that every brick that will be returned right now will be a remanufactured device. Do you think Garmin will distinguish between the refurbished and remanufactured units?
    That is my understanding. Granted, I haven't talked specifically with Garmin about their classifications. But the standard in consumer electronics is that if the device was "used" and somehow ended back in Garmin's hands they would call it remanufactured, reconditioned, or recertified. So in theory a "used" device cannot become a "refurbished" device.

    Now if you purchase a device, decide in a few days you don't like it and return it, they don't call that "used"-- although most of us would beg to differ. So that could end up being a refurb.

    But looking at the big picture, "refurbished" tends to be misunderstood as "used, broken, and returned" which it is not.
  • OK, I did a route, worked great. Then said update complete, lost signals, Turned off, now dead. My rep was great at Garmin. I paid for another device and overnight shipping. I will have it tomorrow and when they receive the defective unit that I just mailed out I will get a credit for the unit back on my card. Can't beat that service. BTW, if it is off and wont come back on there is no point of holding onto it as it will not power up anymore. I will post tomorrow how the new unit works. Garmin said they cant be sure the new unit I get tomorrow will work, but I am at no more of a loss with a bricked unit now.
    I agree, that is how it should be, very straight forward and simple.
  • debaire 0 Points
    Thanks for the info.

    SW Ver 3.50 nuvi 765 V8 4GB P1 S3 330MHz

    How come mine says version 3.5?
  • debaire 0 Points
    edited June 2009
    Well after finding the info on the diagnostic screen, the unit rebooted. Now it can't find any satellites...I am indoors but it didn't have a problem ten minutes ago...

    EDIT: satellites were found but it took unusually long.
  • Supposedly Garmin will be releasing a software fix today. This is from Garmin's blog (I actually just copied it from another poster on a different forum)

    It has come to our attention that the Garmin nüvi 7x5 series has a firmware error that is causing some devices to perform an unprompted GPS software update and in some cases shut down. Garmin is aware of this issue and we are working diligently on a solution. We know our customers rely upon their GPS device and we apologize for any inconvenience this has caused. Developing quality products always has been and continues to be a priority at Garmin. For regular updates about this issue, please revisit this article at www.garmin.com/support

    If your device is repeating the message "Updating GPS firmware" or "GPS Update Complete", a software update will be available during the afternoon of June 24th (United States time) that will resolve the issue. Once this update is available this article will be updated with instructions on how to perform the update to your device.

    If you have a device that will not power on as a result of this issue please follow the steps below to request a Return Authorization to have your unit repaired

    1. Click here to open the form. (The form will open in a new window)
    2. Select On the Road for the Market Name field
    3. Select nüvi 700 series for the Product Group field
    4. Select your nüvi model for the Product field
    5. Input the Serial Number for your device. The serial number can be located on the bottom of the unit.
    6. Select Repair Information for the Question Type field.
    7. Enter nüvi 7x5 series power issue into the field labeled "Provide a short description of your problem or Question"
    8. Enter any additional information concerning your problem into the field labeled "Provide any additional details......"
    9. Enter your first name into the First name field.
    10. Enter your last name into the Last name field
    11. Enter your email address into the E-Mail address field
    12. Enter your phone number into the Phone number field
    13. Enter your Shipping Address into the Address field
    14. Enter your City into the City field
    15. Enter your State into the State field if applicable
    16. Enter your postal or zip code into the Zip field
    17. Select your country from the drop down list.
    18. Click the button labeled "Submit email to a Product Support Specialist"

    We will respond to all email requests as soon as possible providing you with return instructions.
  • jordanal 96 Points
    So let's assume for the moment that Garmin does release an update this afternoon that at least stops the GPS update loops and loss of acquisitions

    For those of us that have been able to at least power up the device and get it connected to the PC, what would be the proper procedure if we have already disabled the two update files previously mentioned in this thread (still on v3.4 firmware)?

    Thanks,
    AL
  • Tim 1480 Points
    I don't think we know yet, Al. I think the procedure will be outlined when the update is released.
  • jordanal 96 Points
    Thanks Tim,
    I just don't want to make the problem worse by attempting an update with those two files disabled (thank goodness to SergZak as it probably kept me from being bricked).

    Regards,
    Al
  • Tim 1480 Points
    SergZak's opinion of what to do with those files would be better than mine. My guess would be that they will be left as is during the update.
  • JAG 80 Points
    I have the same issue with the Nuvi 755t. Yesterday, 6/23/09 it presented the screwy "updating" messages for no reason and lost all satellites. It did reboot but did the same thing again. Today, it is dead in the water. Will not start using any of the modes - auto dc adapter, wall ac adapter, usb computer, nor self-contained battery.

    I have emailed tech support since there was a 30 minute phone wait.
  • mmaslar 0 Points
    You are going to have to send it in if it will not reboot. I would recommend calling and holding if you can afford to do so. It took two days for me to get a response by email.


  • What a debacle. Someone in their QA/QC or change management division should be looking for a new job.
    I doubt that what you suggest will happen, for you know, it could have been a time bomb implemented by a disgruntled employee on his way out, A virus of some kind buried in the firmware. The truth is that most likely we will never find out what exactly happened. Similar to the huge black out we had that took out most of Ontario and some sections of US, as I recall, it ended up being a finger pointing thing, blame Canada and the Canadian side pointed the finger right back, but the public never was told what caused it, will it happen again? Probably.
  • Well my 765t did an update while connected to an MSN receiver and is now dead. Called Garmin and they are sending me a new unit. Of course, I haven't backed up my favorites lately. I am an idiot!
    How long have you had your unit for? Are you in that 60 day window?
  • Tim 1480 Points
    It might also not have been the result of a Garmin error specifically. Bad firmware from the chipset manufacturer could have also played a role. Still Garmin's problem to fix, but the error that triggered it all might have started outside of Garmin, similar to what happened last week with Omnitech.
  • Before Garmin I owned a Mio and TomTom nav units. I have read several reviews before purchasing them. In all of the reviews they were compared to Garmin units. Garmin units always out performed the other navigation systems including Mio and TomTom. So finally I decided to spend the money for the good navigation system and bought me a Garmin 765t. Two month later...

    Well you know the story.

    P.S. I owned Mio and TomTom about a year each and during that time not once I have experience issues like this.
    Kind of ironic isn't it? You thought you were paying more to get the "good stuff" and yet you are in this mess with the rest of us.
    I have a 755T and I usually do not update any firmware or software unless I have problems. I connected my unit to get it registered and the updated map, the webupdater said that in order to proceed it would have to update my firmware, so I had to let it proceed. Now, well, you know the story, the unit is bricked.
  • mogulman 0 Points
    I have a 765T. It has 3.40 nuv 765 V7 4GB P1 S3 330Mhz

    Tried my unit out this morning for some running around town. No message and no lockups...

    Weird.
    Spoke too soon. My unit just got bricked. Going to try bring it back to Best Buy.
  • SergZak 340 Points
    edited June 2009
    SergZak's opinion of what to do with those files would be better than mine. My guess would be that they will be left as is during the update.
    I would rename the files back to normal but only AFTER running WebUpdater & installing the new firmware update. This seems to be a firmware issue and I'd assume that only the firmware will be updated. However, you cannot rule out that a GPS Chipset update will also occur. Having the files named normally will allow WebUpdater to correctly update them if they need to be.

    Since I'm unsure if the file rename actually prevented my unit from bricking, renaming them back to normal and using the unit *may* brick it anyways (if they were part of the cause for the bricking).

    Personally, I'm updating the firmware first with the files disabled. Then if everything checks out, I will rename the files back to what they were and run WebUpdater again to see if they have been updated.

    Note that if you have the files renamed, WebUpdater will ALWAYS state there is an update for them since it cannot find them due to the rename.
  • rocket scientist 196 Points
    edited June 2009
    If your device is repeating the message "Updating GPS firmware" or "GPS Update Complete", a software update will be available during the afternoon of June 24th (United States time) that will resolve the issue.
    Maybe I'm reading too much into it, but the word "if" in the quote above suggests to me that you need to verify that you have the endless "updating" loop before you apply the patch. Talk about a catch-22 -- I really don't want to power my 765T up just to see if it has the problem or not, since there seems to be a fairly good chance that it will brick in the process. I'm hoping I can just plug it into the PC and apply the patch without having it try to search satellites and get a position fix first.
  • IsLNdbOi 0 Points
    Can't you put it into simulation mode and turn off the GPS chip in the settings?
  • Joost 0 Points
    I just opened my 765T, which was dead after the 'fameous main event' and disconnected the battery for 5 seconds. After reconnecting it works fine again. He found the sat's, could be switched On and Off repeatedly and was able to navigate. Own battery and USB power at the moment. I wait for the update/fix now... :lol:
  • Can't you put it into simulation mode and turn off the GPS chip in the settings?
    Yes, but I don't know if that will replicate the problem or not. If it does, hopefully it would only be a simulated bricking. :lol:
  • gatorguy 326 Points
    I don't know that would keep the chip firmware from trying to establish the date (erroneously), which I suspect is at the root of the problem.
  • I just opened my 765T, which was dead after the 'fameous main event' and disconnected the battery for 5 seconds. After reconnecting it works fine again. He found the sat's, could be switched On and Off repeatedly and was able to navigate. Own battery and USB power at the moment. I wait for the update/fix now... :lol:
    I have a dilemma now, should I try it on my and risk the void of warranty, or just wait for the new unit?
  • mmaslar 0 Points
    I decided to send mine in and wait the week for the replacement. My warranty is good until December. I don't want to risk something like this happening again and my warranty voided because I opened it when I could have just sent it in to Garmin. If you can wait the week, I would recommend doing that.
  • Joost 0 Points
    I just opened my 765T, which was dead after the 'fameous main event' and disconnected the battery for 5 seconds. After reconnecting it works fine again. He found the sat's, could be switched On and Off repeatedly and was able to navigate. Own battery and USB power at the moment. I wait for the update/fix now... :lol:


    I have a dilemma now, should I try it on my and risk the void of warranty, or just wait for the new unit?
    You can open and close it without leaving a trace. No stickers or what so ever wre found. Talking of a European version here...
  • mmaslar 0 Points
    I'm sure it's the same in the states... I just know how some of those things that require a pry tool to open don't always close perfectly (i.e. iPods), so sometimes they can tell, even if there's no tape. I'm sure if you're careful, you could do it no problem. I just didn't want to risk it.
  • HansYupp 0 Points


    You can open and close it without leaving a trace. No stickers or what so ever wre found. Talking of a European version here...
    What size Torx bit is it?


  • You can open and close it without leaving a trace. No stickers or what so ever wre found. Talking of a European version here...


    What size Torx bit is it?
    Be careful, he will give it to you in milliliters.
  • bronchial 0 Points
    So what you are saying is that every brick that will be returned right now will be a remanufactured device. Do you think Garmin will distinguish between the refurbished and remanufactured units?

    That is my understanding. Granted, I haven't talked specifically with Garmin about their classifications. But the standard in consumer electronics is that if the device was "used" and somehow ended back in Garmin's hands they would call it remanufactured, reconditioned, or recertified. So in theory a "used" device cannot become a "refurbished" device.

    Now if you purchase a device, decide in a few days you don't like it and return it, they don't call that "used"-- although most of us would beg to differ. So that could end up being a refurb.

    But looking at the big picture, "refurbished" tends to be misunderstood as "used, broken, and returned" which it is not.
    This is getting into semantics but from everything I've seen refurbished, remanufactured, reconditioned, and refreshed all essentially are the same thing. Each company seems to use one of those names and some may actually differentiate between them, such as what you said where refurb is open box and remanufactured was a broken unit that received a repair. That however is not a universal standard and Garmin may very well call all units, open box or repaired, refurbished. Refurbished is by far the most commonly used and is why most, like myself, cringe at the thought of sending my perfectly good factory first unit which is now bricked to garmin only to receive a refurb.

    http://ezinearticles.com/?What-Does-Refurbished,-Remanufactured,-Or-Reconditioned-Mean?&id=809472
  • SergZak 340 Points
    What size Torx bit is it?
    Torx T-5
  • jordanal 96 Points
    edited June 2009
    Dang, my 785T bricked itself just sitting in the car, unplugged, power-down, not mounted in the craddle, in its case. Brought into the house and nothing.

    I just unscrewed the two tiny torx screws and used a bit of thumbnail power using both hands to pry the two halves apart. It kinda pops apart when you get it but it's only the latches on three edges seperating like they're supposed to.

    I unplugged the battery for 5 or 10 seconds. Then I mushed the two halves back together gently, listening and feeling for the latches to catch. A fair amount of firm pressure is required to squeez the halves back together. Reinsterted the two torx screws and plugged into my usb cable and it came right up in storage mode. There it will sit waiting for the update.
    @SergZak, this was with your two files renamed to .disabled so it appears it didn't do anything but delay the inevitable. Also, my old Radio Shack jewelers screwdrivers set had a hex-shaped one that says it's 1/8" that fit the screws perfectly.
  • Tim 1480 Points
    [This is getting into semantics but from everything I've seen refurbished, remanufactured, reconditioned, and refreshed all essentially are the same thing.
    The source that you cited is not very reputable. Notice at the bottom of the article all he is really doing is promoting the CheaperDeals website. His most recent article is "Massage Parlor Etiquette". :)

    Here is something from a reputable news outlet from a world-wide known tech columnist.












  • mmaslar 0 Points
    So what you are saying is that every brick that will be returned right now will be a remanufactured device. Do you think Garmin will distinguish between the refurbished and remanufactured units?

    That is my understanding. Granted, I haven't talked specifically with Garmin about their classifications. But the standard in consumer electronics is that if the device was "used" and somehow ended back in Garmin's hands they would call it remanufactured, reconditioned, or recertified. So in theory a "used" device cannot become a "refurbished" device.

    Now if you purchase a device, decide in a few days you don't like it and return it, they don't call that "used"-- although most of us would beg to differ. So that could end up being a refurb.

    But looking at the big picture, "refurbished" tends to be misunderstood as "used, broken, and returned" which it is not.


    This is getting into semantics but from everything I've seen refurbished, remanufactured, reconditioned, and refreshed all essentially are the same thing. Each company seems to use one of those names and some may actually differentiate between them, such as what you said where refurb is open box and remanufactured was a broken unit that received a repair. That however is not a universal standard and Garmin may very well call all units, open box or repaired, refurbished. Refurbished is by far the most commonly used and is why most, like myself, cringe at the thought of sending my perfectly good factory first unit which is now bricked to garmin only to receive a refurb.

    http://ezinearticles.com/?What-Does-Refurbished,-Remanufactured,-Or-Reconditioned-Mean?&id=809472
    Honestly, I don't understand why so many people are complaining about getting a refurbished Nuvi. No matter how pristine and spotless and scuffless and scratchless your Nuvi was, even a refurbished one will be cleaner. Usually, they even put new cases on them completely, and the odds of it working right away are even better. I don't mind getting a refurbished unit at all. Mine was pretty dirty anyway. :wink:
  • jordanal 96 Points
    OK, since I had to open the unit to unbrick it, I decided to put the .disabled files back to their original filename.

    Now the webupdater is reporting that there is an update title "GPS Chipset Type M" available for me to download.

    Is this the new update or is it because I renamed the files back to the originial filenames?

    AL
  • mmaslar 0 Points
    OK, since I had to open the unit to unbrick it, I decided to put the .disabled files back to their original filename.

    Now the webupdater is reporting that there is an update title "GPS Chipset Type M" available for me to download.

    Is this the new update or is it because I renamed the files back to the originial filenames?

    AL
    Not sure if this is the new one. They haven't posted anything on their website yet. I would wait until they release a statement on their website saying that the new software is ready.
  • hcdouglas 0 Points
    I would think it is the older update. I did that update the other day. Mine bricked yesterday. I have a brand new 785T sitting here pretty and off in the box waiting for the fix update.
  • jordanal 96 Points
    Too late, already did the update without rebooting it yet. I think it was the old files as well as the .gcd file date-time stamp updated to 6/24/09-4:05pm but it and the bin file are exactly the same size as before 297KB/290KB respectively. I then re-disable them.

    Al
  • dlocks 0 Points
    Newbie here.
    Just got off the phone with Garmin,was told that there's a bad chip in GPS and they are exchanging them with free shipping each way. Shipping label will come via e-mail.
    No guarantee's as to whether the replacement GPS will have a different chip,so this might have to done over again.
    I have a 755T
  • So what you are saying is that every brick that will be returned right now will be a remanufactured device. Do you think Garmin will distinguish between the refurbished and remanufactured units?

    That is my understanding. Granted, I haven't talked specifically with Garmin about their classifications. But the standard in consumer electronics is that if the device was "used" and somehow ended back in Garmin's hands they would call it remanufactured, reconditioned, or recertified. So in theory a "used" device cannot become a "refurbished" device.

    Now if you purchase a device, decide in a few days you don't like it and return it, they don't call that "used"-- although most of us would beg to differ. So that could end up being a refurb.

    But looking at the big picture, "refurbished" tends to be misunderstood as "used, broken, and returned" which it is not.


    This is getting into semantics but from everything I've seen refurbished, remanufactured, reconditioned, and refreshed all essentially are the same thing. Each company seems to use one of those names and some may actually differentiate between them, such as what you said where refurb is open box and remanufactured was a broken unit that received a repair. That however is not a universal standard and Garmin may very well call all units, open box or repaired, refurbished. Refurbished is by far the most commonly used and is why most, like myself, cringe at the thought of sending my perfectly good factory first unit which is now bricked to garmin only to receive a refurb.

    http://ezinearticles.com/?What-Does-Refurbished,-Remanufactured,-Or-Reconditioned-Mean?&id=809472


    Honestly, I don't understand why so many people are complaining about getting a refurbished Nuvi. No matter how pristine and spotless and scuffless and scratchless your Nuvi was, even a refurbished one will be cleaner. Usually, they even put new cases on them completely, and the odds of it working right away are even better. I don't mind getting a refurbished unit at all. Mine was pretty dirty anyway. :wink:
    If I get one that has a clean case and screen and by that I don't mean clear of finger prints, I mean scratches and dings etc. I do not mind it, but I just don't want a unit that was beat-up and the previous owner simply did not care for it and I end up with his unit.
    There are companies that when they say refurb, they mean in new looking condition, but it is not new, it has been repaired and restored into a new looking condition. These units usually are decent looking and I can leave with that, but my personal rule is, I don't buy refurb, I purchased a universal remote from Best Buy and had to return it, because it was a refurb, I had to eat the shipping cost because I did not pay attention to the detail when I placed the order, my fault, so no complains, simply take it or you loose on shipping charges, my choice, I decided on the second option.
    Oh well, we shall see how Garmin will handle this, I will request a RA number when I get home tonight.
  • SergZak 340 Points
    edited June 2009
    OK, since I had to open the unit to unbrick it, I decided to put the .disabled files back to their original filename.

    Now the webupdater is reporting that there is an update title "GPS Chipset Type M" available for me to download.

    Is this the new update or is it because I renamed the files back to the originial filenames?

    AL
    This is NOT the fix. I renamed my files back to default and WebUpdater did NOT find a GPS Chipset Type M update. After I renamed the files to default, the "Updating GPS chipset" message returned repeatedly on the unit.

    I would disable the files again until word comes that the fix has been released. With the files at their default names, & the repeated "Updating GPS chipset" message occurring, you run the risk of the unit bricking, although you have managed to do the battery disconnect to "fix" it again if it happens.
  • Newbie here.
    Just got off the phone with Garmin,was told that there's a bad chip in GPS and they are exchanging them with free shipping each way. Shipping label will come via e-mail.
    No guarantee's as to whether the replacement GPS will have a different chip,so this might have to done over again.
    I have a 755T
    Great, so that means there is no point in me taking the unit apart and disconnecting the battery, since that would be a temporary fix.
    My question to those who have tried this fix, is the battery soldered on to the board? Or was it connected via a connector?
  • SergZak 340 Points
    The update is now live via WebUpdater (v3.60)

    Change History
    Changes made from version 3.40 to 3.60:

    * Correct problem where units entered a loop of Updating GPS firmware
  • gary s 0 Points
    I have a new Garmin 765T on order and should be here on Friday and I need it to be working for a trip to San Diego on July 8th.

    What should I do when it arrives, any help! This is my first GPS, maybe I should have stuck to paper maps, HA.

    Thanks!
  • mogulman 0 Points
    edited June 2009
    So is it a bad chip, or just bad firmware?
    Is the update just to mask a problem with the chip and make it usable.

    I'm returning mine today. Trying to decide whether to get another one or get something different.
Sign In or Register to comment.
↑ Top