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My 765t died tonight...anyone else?

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Comments

  • dlocks 0 Points
    Well I got my unit replaced.
    I had to call tech support because they did not send me back my original and had to get the replacement unit registered.Of course it was already registered to some one else.
    The guy from tech support told me that I was suppose to get my original back but that did not happen because of the rush to get them back out.
    After re registering the replacement unit it is now showing a registration date approximately 5 weeks earlier than my original, so I guess I'm going to have to call them back again to straighten that out.
    Makes me wish I had done the battery fix myself.
  • Do not pay a cent Garmin owes you for the screw up :cry:
  • garthorn 0 Points
    I got my repaired unit back, not a referbished new one, on Friday. Over the weekend, I updated the software and finally got out and checked it out. On initial GPS lock, while in my driveway, it was HUGELY inaccurate (around 100-200 yards off). I drove 1/2 a mile to the gas station and the unit was saying I was on a parallel street! After fueling up, I restarted the unit and it was right on after it got a lock. For the rest of the day, it was fine... until this morning.

    Same problem appeared when I was leaving for the office this morning. I did the reboot thing and it was back to normal. When I leave tonight I will turn the unit on, leave it on the menu screen, and let it go to the map on its own and see if that works any better.

    I am more than a little frustrated with this. Has anyone else experienced this?
  • SergZak 340 Points
    @ garthorn

    Try a Hard Reset on the unit. Then allow the unit to obtain a satellite lock and let it sit out in the open for ~30 minutes to let the unit re-acquire the satellite almanac data.

    This procedure has been known to delete your favorites so back them up beforehand: From the nuvi drive, copy x:/Garmin/current.gpx to your backup location. After the hard reset, copy current.gpx back to the same folder on the nuvi but rename it temp.gpx (important). On the next power cycle, the favorites will be read from temp.gpx into the non-user accessible memory area on the nuvi where they are actually stored (current.gpx is only a shadowed backup of your favorites)

    Hard Reset:

    *Note that this will clear all user selected settings on the unit
    *Note that a "power-cycle" (or power-on/power off sequence) on the nuvi 8x0/8x5 units consists of removing, then reinserting the battery into the unit. Using the power switch on the unit to power it off only puts it into a "sleep" mode.

    Power the unit off. Press and hold (and continue to hold) the bottom-right
    corner of the screen while powering the unit on. Continue to hold the screen until the "Do you want to erase all user data?" prompt appears. Press "yes" and the unit will reboot. Reset all your location settings and user preferences.

    If possible after the hard reset, let the unit sit outdoors in the open for
    about 30 minutes or so to let the unit re-acquire the satellite almanac data.
  • cuc tu 91 Points
    maybe it is not getting a good satellite fix. You can press and hold the satellite bars on the upper left for about 8 seconds to get to the sat. page. It will tell you the units estimated accuracy.
  • garthorn 0 Points
    I'll give the hard reset a try and see what happens. I've always had a really good lock prior to the Great Bricking of the 765T's, I hope this works.

    I picked up an HP iPaq 310 on Amazon as a interem replacement until my 765 returned (I was expecting 3 weeks or so). It works great (other than the rapidly aging maps)! This morning I turned them both on and watched them both get fixes at the same time. The 310 was right on and the 765 had the problem I mentioned...

    Hard reset here I come! (I'll let you helpful folks know how it goes tomorrow.)
  • melkozek 0 Points
    I had the same problem with my nuvi 755t as described by everyone else. Mine crapped out on a trip to the west coast and when I returned home I sent it in to Garmin on July 3. It came back on Monday the 13th. It was my same unit, not a replacement since all my favorites were still stored. I checked the serial number and it was the same.

    It seems to be working just fine. I was really ticked off at Garmin, but they did a pretty good job in fixing the problem. I bought a nuvi at a Best Buy in Eugene, Oregon to get me back home and returned it for a 15% restocking fee. It was a cheaper model (a 255, I think) and I didn't like it as well.

    You really get used to using the nuvi for finding hotels, restaurants, and other stuff, but I especially liked the Panaramio link for finding destinations. We visited a lot of national parks on the trip and they were all just a click and short download away.

    The nuvi 755t is a good product when it is working and Garmin responded to the screw up in an appropriate fashion.
  • garthorn 0 Points
    The hard reset worked perfectly. I backed up my files, did the reset, and then put the unit in the cradle in my car for the remainder of the work day (about an hour) yesterday. It matched my iPaq road for road the whole way home.

    When I got home, I restored my .gpx file which seemed to make the unit act a little weird, but it was fine this morning and worked perfectly all the way to work.

    Thanks for the advice guys, I appreciate it!
  • Edsel 0 Points
    I've been getting an endless run-around from Garmin. They say they have no new units to replace the used, previously registered unit they replaced my bricked unit with. I purchased my new Nuvi 765T on June 3rd, it bricked on June 23rd, I paid to return the unit to Garmin, they received my bricked unit on 6/25/09, they sent me a used unit back about a week later and now, I'm playing their semantic word game about product availability.

    Garmin now says they will be happy to replace my unit with a new one, yet they say they have no new units to ship to me right now. They said it will take 4-6 weeks for them to receive new units. However, they said I must periodically contact them & inquire as to their stock availability. They claim they have no "process" for them to contact me when they do have stock available to ship to me. It's odd that online retailers have new 765T in stock, ready to ship, yet Garmin has no stock.

    I get the distinct impression they are hoping I get discouraged and simply vanish, I won't. My next stop will be my state's Attorney General's office of Consumer Affairs.
  • timmins 0 Points
    Does anyone know when some retailers will resume selling these models again?

    I've been checking Amazon often and only their third party resellers show. I'm assuming that's a result of Amazon pulling the products temporarily.
  • psilver 0 Points
    I had the same experience with melkozek, At first, I want to fix it myself but when they sent me a free mailing label, I thought I can live without it for 10 days and risk the data I had on the unit. It came back just in time and it was the same unit, with data intact.

    They also sent an apology letter and a 10% discount on their store if ordered within a short time frame. I think that is a pathetic discount. I think we should have deserved more.

    Luckily, my wife has another GPS when I needed one a few days ago. All is well now.

    Brian
  • Edsel 0 Points
    I feel like I'm getting screwed because I returned my unit early in the bricking debacle. Having to pay for the return, then getting someone else's repaired unit in return, and then being lied to about product availability. No apologies, no discounts, only email run-arounds. My 765T was only three weeks old when it bricked on the second day of vacation.

    I told Garmin I wanted my complaint escalated and the product support specialist said "Thank you for contacting Garmin International. I will be happy to pass this information forward.", that was the last I've heard from Garmin. The silence is now deafening.

    UPDATE: 07/16/09 - Garmin emailed me today and they miraculously have a new unit to send me after telling me of a 4-6 week wait three days ago. Returned my unit today. The replacement unit had been acting very oddly. Accuracy was off by approx 500ft, laterally. It would show me traveling on parallel neighborhood streets when I was actually traveling 65 MPH on the highway. The unit was also very sluggish to respond to touch screen input. The virtual keyboard was inaccurate and sluggish compared to my original unit when new, and obviously before it had bricked. Fingers crossed.
  • alokeprasad 102 Points
    Garmin must have an assembly-line setup by now to repair these.

    They got my 765T on 7/14, repaired it and shipped it out the same day. I have it back today (7/16). This was all the way from Ohio to Kansas and back.

    And I have a 10% off coupon (not that I intend to buy anything).

    All-in-all, I think they are handling a difficult situation rather well.
  • SergZak 340 Points
    @ Edsel

    Try a hard reset on the unit. It's been know to clear out the kind of oddities that you mention.

    Hard Reset warnings:

    * Note that this procedure has been known to periodically delete your favorites so back them up beforehand: From the nuvi drive, copy x:/Garmin/GPX/current.gpx to your backup location. After the hard reset, copy current.gpx back to the same folder on the nuvi but rename it temp.gpx (important). On the next power cycle, the favorites will be read from temp.gpx into the non-user accessible memory area on the nuvi where they are actually stored (current.gpx is only a shadowed backup of your favorites)

    * Note that this procedure will clear all user selected settings under Tools>Settings like map view mode, navigational settings, selected vehicle, selected voice, etc. These settings will need to be re-configured afterwards. Maps, vehicles, voices and user-loaded custom POI's stored on the unit will not be disturbed.

    Hard Reset Procedure:

    *Note that a "power-cycle" (or power-on/power off sequence) on the nuvi 8x0/8x5 units consists of removing, then reinserting the battery into the unit. Using the power switch on the unit to power it off only puts it into a "sleep" mode.

    Power the unit off. Press and hold (and continue to hold) the bottom-right
    corner of the screen while powering the unit on. Continue to hold the screen until the "Do you want to erase all user data?" prompt appears. Press "yes" and the unit will reboot. Reset all your location settings and user preferences.

    If possible after the hard reset, let the unit sit outdoors in the open for
    about 30 minutes or so to let the unit re-acquire the satellite almanac data.
  • Edsel 0 Points
    I received a new 765T replacement yesterday 07/24/2009 from Garmin. It contained an updated map but there was a firmware update required. It is really nice to have a functioning GPS back - it is wonderful technology, when it works.

    Lessons learned:

    A big THANK YOU to the GPSReview forum. You guys were a great resource & reality check when I thought I was the only one having problems. The power of a user community like GPS review is terrific.

    Garmin came through and I'll bet they have learned a whole bunch of management lessons after this episode. They are probably rewriting their emergency operations manual. Garmin is now a stronger and more resilient company because when bad things happen it often brings new opportunities.

    Don't throw away your paper maps. They are foolproof backups and they are increasingly hard to find.
  • Tim 1480 Points
    Anyone have any lingering effects from the bricking issue? Devices still working properly after getting fixed?
  • SergZak 340 Points
    I've seen nothing out of the ordinary with my 765. But then mine never went into fully into bricked mode requiring the battery pull. I managed to somehow skirt the problem and not allow satellite acquisition until the 3.60 update was flashed.

    As I said, it's been working fine since then.
  • Tim 1480 Points
    Good to hear!
  • Same here, 785T stayed working after cycling the battery plug and applying the 3.6 update.

    How come we haven't had a single firware update since then (almost 6 months)? Some have reported a 3.8 version with new units and most of the other models have updates in this time period, but not our 7x5Ts?
  • Elvis 0 Points
    Hey Guys,
    I have read the reviews and looks like my 765T (purchased in April 2009) got bricked this week on Nov 23, 2009! It started a while back about 4 or 5 months ago by not holding any battery charge more than 10-20 minutes. Then it dropped to 5 minutes!!! I got the odd message NO SATELLITE RECEPTION several times while still on the cradle, and apparently the internal battery gave up the spirit this week because when I removed it from the cradle it went completely black and since then it is dead as a door nail. No hard reset possible and no other response when connected to PC or power cradle. The problem is I lost my 450 waypoints!!! Anyone has any suggestion if these are recoverable?
    Thanks guys in advance...This forum is the BEST!!!
  • alanb 539 Points
    Elvis, it sounds to me like a battery failure, and not the original firmware bricking problem this thread is about. I wonder if the battery is actually shorting the circuit and preventing operation under cradle power. Since it is out of warranty, I would be tempted to buy a new battery and see if that fixes it. You might want to open it up first and make sure there is no obvious damage from the battery failure (scorching, etc).
  • Here is my question....My 760 will not power up. I was also getting this updating bluetooh message and would seem to lock up my 760 so i would unplug it. I left it on over night and now it will not come on.

    I went and did a RMA but my Question is will i get mine back with my information????


    This is more important than getting a new replacement!!!

    IF not is there any way i can do anything to save my information.

    Thanks Bronco Billy
  • Elvis 0 Points
    Hey Bronco Billy,
    I had asked a similar question earlier. Mine has 450 personal favorites that I would like to save if I can. Let me know if you are able to retrieve yours.
    Thanks in advance...
    Elvis
  • Elvis,

    I dont know what i did for sure ..but last night i brought in my GPS and had been unplugging it all day without any luck. I had done the RA on it to send it in and went to the office and just before i went to bed I read that the soft reset was to push the power button over and hold it 8 seconds so that is what i did and it came back on. I was able to get it hooked up and save my favorites. Then i got brave and downloaded the webdater and was able to load the new 4.90 software.

    I will be using it today and let you know tonight if its still working OK. I guess there is no reason to send it to Garmin if its ok.

    I did email Garmin about if i got my GPS back and they could save my favorites. I will let you know what they tell me.
  • Elvis,
    Then i got brave and downloaded the webdater and was able to load the new 4.90 software.

    How did you get the 4.90 software? I have Software Version 3.60 and GPS version 2.80 - but Webupdator says I am up to date.
  • To tell you the truth i downloaded the 490 file but when i downloaded the webdater and run it. it seemed to update it from the web. I ended up deleting both files when i was done.

    http://www8.garmin.com/support/download_details.jsp?id=3811

    Did you go in and look at ur GPS and see for sure what version you had?

  • How did you get the 4.90 software? I have Software Version 3.60 and GPS version 2.80 - but Webupdator says I am up to date.
    Bronco Billy has the 760, not the 765... :D
  • I had this problem and seen this information on a different model, but I went in to this folder and changed all the ext.(3) to something else and run the updater and it seems to have fixed it....thanks to whoever posted this..



    x:/Garmin/RemoteSW/006B073300.GCD
    x:/Garmin/RemoteSW/006B073300.bin
  • daemeonr 0 Points
    I just updated the firmware (28 April 2014) on my 1390. After some weirdness it has now joined my ever-growing pile of Garmin Factory Refurb units that died after about 2 years.

    A recycling place I sometimes nose about has a whole pile of 1xxx series Nuvi's all dead, mostly hung on the splash screen. Are we dealing with a manufacturer making unreliable products?
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