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Europe maps erased after 7100 update

Deliphas 0 Points
edited November -1 in NAVIGON Forum
When i purchased my Navigon 7100 it had all the maps on the SD to include European maps, after tryinig to update the device it erased the Europe portion and it only has USA+Canada. I'm now in Germany and having a hard time getting around without the maps. Customer support seems to be lacking, have sent around 20 emails requesting assistance but have not heard back from any of them.

Is it possible to redownload the maps somewhere/somehow without purchasing them since I had them originally?

Also the freshmap program wont recogizne my Navigon, very very frustrating.
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