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does navigon offer any support anymore

navigon2100 0 Points
edited November -1 in NAVIGON Forum
I have email navigon five times with no reponse at all . I dont understand whats going on is there support for the usa or not any more have anybody had any luck reaching them lately

Comments

  • Tim 1480 Points
    Navigon no longer has any operations in the USA. You will have to try your luck with international support-- which has been hit or miss with users in North America.
  • the support email i have is support.de@navigon.com is this the right one to reach any one
  • Spyder63 331 Points
    That looks correct, but I don't really know. Once upon a time there was this one: support.us@navigon.com. The naming convention seems right as below is the Press guy at corporate. You might want to take a look at Facebook as they have a rep that has a presence there. Maybe Twitter. At least you can voice your concern/problem. Have you tried the email form at http://support.navigonusa.com/support/index.php/email ?

    Michael Hoffmann

    Director Corporate Communication
    Press Officer

    NAVIGON AG
    Schottmüllerstraße 20a
    20251 Hamburg

    Telephone:
    +49 - (0)40 / 37088-421
    Email::
    michael.hoffmann@navigon.com
    Twitter:
    http://twitter.com/michhoff
  • i just sent an email from the website now i will wait and see . thank for the info
  • Spyder63 331 Points
    Navigon no longer has any operations in the USA. You will have to try your luck with international support-- which has been hit or miss with users in North America.
    And yet, they still continue to deceive the public by indicating they have an active location in the US and Chicago specifically. :twisted:

    http://www.navigon.com/portal/int/uebernavigon/unternehmen/standorte.html
  • Tim 1480 Points
    Interesting. iPhone App purchasers are purchasing from Navigon AG in Germany.
  • gatorguy 326 Points
    And yet, they still continue to deceive the public by indicating they have an active location in the US and Chicago specifically. :twisted:

    http://www.navigon.com/portal/int/uebernavigon/unternehmen/standorte.html
    Last I knew they did still (technically) have a Chicago office.
  • Spyder63 331 Points
    What's the address? i want to send them a letter and see if it comes back marked "Return to Sender, No such address, No such Zone......" :lol:
  • I just got a reply back from navigon today
  • I just got a reply back from navigon today
    Was it an automated/canned response, or did someone actually set finger to keyboard and help with your question?
  • I emailed Navigon on 22Feb10 and got a response the next day. I used

    support.us@navigon.com
  • yes it was a automatic response i had to send a email them back because they asked me to send the unit to them when it was about the mount .
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