Update on support from Moto
Moondog151 has pestered the folks at Motorola on behalf of all of us. Here is is his/her (sorry, don't want to offend) latest update as posted on the official forums https://supportforums.motorola.com/thread/42041?tstart=0
I`m going to be walking a fine line here, on what I can share with everyone,and what I was asked, not to, at this point in time, however, here goes........
The information I have recieved from Moto in the last few days boils down to this........First, at the end of this year, Motorola Inc. is splitting into two companies. The first, will be Motorola Solutions, the other, will be Motorola Mobility. Because of this fact, there is a LOT going on right now at Motorola and the employees there are "doubling up" on thier primary job tasks and are being overwhelmed at this time.
Right at this point in time, no one is sure just WHICH of these two, new companies, will be handling the PND line. That decision, is yet to be made, however they hopefully, will have a designated area/link to which our improvement ideas and suggestions WILL be sent directly to the Developement team. From that point in time, the Developement team will consider our input and make a decision as to whether to implement them or not. The projected time developement, for this to be happening, should be by, the 2nd week in January, 2011.
2nd..........Motorola HQ`s just recieved a shipment of the TNXXX series of PND`s to which they are now distributing to various Motorola Experts there, so they can get "hands on" experiance with them. Since no Motorola Expert has yet to be assigned to the PND area, they WILL be monitoring our posts and concerns, as was evident last night, when AlphaDog chimed into the forums area here. I, personally think, that we will be seeing more Motorola Experts chiming into the forum area as time goes by, now, However, that is only my personal opinion. But, its more than coincidence, that a brand new (to us) MotoExpert suddenly chimed in.
The bottom line is, YES, Moto is now going to be working more with us PND users, as they have found out in the past, by workng with actual user`s on thier phone line of products, it is quite beneficial, for them, to go that "extra mile" and to work with, end user`s of thier products.
I`m hoping now, that there IS a possibility, to see that "light at the end of the tunnel" and hope this small tidbit of information helps qualm the fears that Motorola is totally ignoring the PND line, as they are surely not!!
If any current or new user`s have a major malfunction or problem with thier TN series PND`s, please let me know, and I will definately try to help out on that, but please save any "future improvements we wish to be made", until the middle of next month to which we (hopefully) will all have a direct link/department to submit THOSE to.........