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How to perform a hard reset (master rest) on your Nuvi

UPDATED ON 4/1/2015

Thanks to @sussamb for noticing that Garmin now has a single FAQ that contains instructions for updating all of the Nuvi, Dezl, Zumo and Camper devices.

http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={a1f85d30-a65f-11e4-4df3-000000000000}&kbName=garmin

_______________________________________

nuvi 30, 40, 50, 52, 54, 2200, 2300, 2400, 2405, and 2505 series
Note: A master reset will erase all favorites1 and will restore your device to the default factory settings. If you would like to back up your favorites to your computer, you can find instructions to do so here.
To perform a master reset on a nuvi 30, 40, 50, 52, 54, 2200, 2300, 2400, 2405, and 2505 series devices:
Start with the device OFF and unplugged from power
To verify the device is powered off and not in standby mode, press and hold down the power button until prompted to turn off the device
Press and hold the lower right hand corner of the display portion of the touchscreen
Power on the device while continuing to hold the display
Remove your finger from the touchscreen when "Erase all user data?" appears
Touch Yes
If text language is not in English, this is the button on the right
The device will now reset. Follow the on-screen prompts and then place your device in an area with a clear view of the sky until it acquires satellites.
1Although the master reset will erase all saved favorites, any loaded custom points of interest will remain intact on the device.


nuvi 55, 56, 57, 58, and 60 series
Note: A master reset will erase all favorites1 and will restore your device to the default factory settings. If you would like to back up your favorites to your computer, you can find instructions to do so here.
To perform a master reset on a nuvi 55, 56, 57, 58, and 60 series device:
Start with the device off an unplugged from power
To verify the device is powered off and not in standby mode, press and hold down the power button until prompted to turn off the device
Touch and hold the lower right hand corner of the touchscreen
Quickly press the power button
Continue holding the touchscreen as described in step 2
After approximately 30 seconds, the Garmin logo will disappear
Release your touch from the screen when the logo disappears
The logo will soon reappear
Once the copyright information appears on-screen with the Garmin logo, touch and hold the lower right hand corner of the touchscreen
A message will appear, asking, "Erase all user data?"
Touch Yes to confirm
Another option to perform a master reset for these devices:
Touch View Map
Touch the Speed icon
Touch and hold the speedometer for approximately 5 seconds
Release your touch when the Diagnostics Page displays
Touch Clear all user data
Touch Yes when prompted to "Erase all user data?"
The device will now reset. Follow the on-screen prompts and then place your device in an area with a clear view of the sky until it acquires satellites.
1Although the master reset will erase all saved favorites, any loaded custom points of interest will remain intact on the device.


nuvi 200, 205, 465, 500, 600, 700, 705, 1100, 1200, 1300, 1400 series, 1690, 1695, 2300 LIVE series, zumo 220, 450, 550, 660, and 665 series:
Note: A master reset will erase all favorites1 and will restore your device to the default factory settings. If you would like to back up your favorites to your computer, you can find instructions to do so here.
To perform a master reset on a nuvi 200, 205, 405, 500, 600, 700, 705, 1100, 1200, 1300, 1400 series, 1690, 1695, 2300 LIVE series, zumo 220, 450, 550, 660, and 665:
Start with the device OFF and unplugged from power
Touch and hold the lower right corner of the screen with an index finger or the eraser end of a pencil
Continue touching and holding the lower right hand corner of the screen then power the device ON
Release the power button when the device powers ON
You will see a new message: "Do you really want to erase all user data?"
Remove your finger from the touch screen when this message displays
Touch Yes
If text language is not in English, this is the button on the right
The device will now reset. Follow the on-screen prompts and then place your device in an area with a clear view of the sky until it acquires satellites.
1Although the master reset will erase all saved favorites, any loaded custom points of interest will remain intact on the device.


nuvi 295W:
Note: A master reset will erase all saved favorites and routes1, as well as any photos and contacts.If you would like to back up your favorites to your computer, you can find instructions to do so here.
To perform a master reset on a nuvi 295W:
Touch Settings from the scrolling menu on the main menu screen
Touch the menu button (three horizontal lines icon)
Touch Master Clear
Touch Yes when asked "Restore all settings to factory defaults and remove all user data?"
If text language is not in English, this is the button on the right
1Although the master reset will erase all saved favorites, any loaded custom points of interest will remain intact on the device.


nuvi 300 series
Note: A master reset will erase all favorites1 and will restore your device to the default factory settings. If you would like to back up your favorites to your computer, you can find instructions to do so here.
To perform a master reset on a nuvi 300 series device:
Start with the device OFF and unplugged from the power source
Touch and hold the top right corner of the touchscreen2
Power the device ON while continuing to hold the touchscreen
The message "Do you really want to erase all user data?" will appear
Remove your finger from the touchscreen when this message displays
Touch Yes
If text language is not in English, this is the button on the right
After the nuvi resets, follow the on-screen prompts, and then place your device in an area with a clear view of the sky until it acquires satellites.
1Although the master reset will erase all saved favorites, any loaded custom points of interest will remain intact on the device.
2If the message in step 3 does not appear when using the top right corner of the touchscreen, please repeat these steps using the bottom right corner of the touchscreen instead.


nuvi 800 and 805 series
Note: A master reset will erase all favorites1 and will restore your device to the default factory settings. If you would like to back up your favorites to your computer, you can find instructions to do so here.
To perform a master reset on a nuvi 800 and 805 series device:
Remove battery from nuvi
Place battery back into nuvi
When the progress bar appears, touch-and-hold the bottom right corner of the touch screen
Release the screen when "Do you really want to erase all user data?" appears
Touch "Yes"
If text language is not in English, this is the button on the right
The device will now reset. Follow the on-screen prompts and then place your device in an area with a clear view of the sky until it acquires satellites.
1Although the master reset will erase all saved favorites, any loaded custom points of interest will remain intact on the device.


nuvi 2407, 2408, 2507, 2508, 2707, 2708 series, Camper/RV 760, and zumo 590:
Note: A master reset will erase all favorites1 and will restore your device to the default factory settings. If you would like to back up your favorites to your computer, you can find instructions to do so here.
To perform a master reset on a nuvi 2407, 2408, 2507, 2508, 2707, 2708 series, Camper/RV 760, and zumo 590:
Start with the device off and unplugged from power
To verify the device is powered off and not in standby mode, touch and hold down the power button until prompted to turn off the device
Touch and hold the lower right hand corner of the display portion of the touchscreen
Power the device on
"System" will appear on the screen for approximately 30 seconds
Remove your finger when the screen displays Loading..."
The device will automatically reset. Follow the on screen prompts to set your locale and then place your device in an area with a clear view of the sky until it acquires satellites.
1Although the master reset will erase all saved favorites, any loaded custom points of interest will remain intact on the device.


nuvi 2509, 2609, 2709, 3400, 3500, and 3700 series:
Note: A master reset will erase all favorites1 and will restore your device to the default factory settings. If you would like to back up your favorites to your computer, you can find instructions to do so here.
To perform a master reset on a nuvi 2509, 2609, 2709, 3400, 3500, and 3700 series, and dezl series:
Start with the device turned off and unplugged from power
To verify the device is powered off and not in standby mode, press and hold down the power button until prompted to turn off the device
Power on the device
When the first copyright screen appears press and hold the lower right hand corner of the display portion of the touchscreen
Remove your finger from the touchscreen when "Erase all user data?" appears
Touch Yes
If text language is not in English, this is the button on the right
The device will now be reset. Follow the on-screen prompts then place the device in an area with a clear view of the sky until it acquires satellites.
1Although the master reset will erase all saved favorites, any loaded custom points of interest will remain intact on the device.


nuvi 3507 and 3508 series:
Note: A master reset will erase all favorites1 and will restore your device to the default factory settings. If you would like to back up your favorites to your computer, you can find instructions to do so here.
To perform a master reset on a nuvi 3507 and 3508 series:
Start with the device turned off and unplugged from power
To verify the device is powered off and not in standby mode, press and hold down the power button until prompted to turn off the device
Power on the device
When the first copyright screen appears press and hold the lower right hand corner of the display portion of the touchscreen
Remove your finger from the touchscreen when "Erase all user data?" appears
Touch Yes
If text language is not in English, this is the button on the right
The device will now be reset. Follow the on-screen prompts then place the device in an area with a clear view of the sky until it acquires satellites.
1Although the master reset will erase all saved favorites, any loaded custom points of interest will remain intact on the device.


nuvi 5000:
Note: A master reset will erase all favorites1 and will restore your device to the default factory settings. If you would like to back up your favorites to your computer, you can find instructions to do so here.
To perform a master reset on a nuvi 5000:
Connect the device into a power outlet and turn the device OFF
The master reset will not work when connected to a computer
After about ten seconds, power the device ON
As soon as the loading bar appears, immediately touch and hold the bottom right corner of the touchscreen
The message, "Do you really want to erase all user data?" will appear after about thirty seconds
Remove your finger from the touchscreen when the message appears
Touch Yes to confirm
If text language is not in English, this is the button on the right
The device will now be reset. Follow the on-screen prompts then place the device in an area with a clear view of the sky until it acquires satellites.
1Although the master reset will erase all saved favorites, any loaded custom points of interest will remain intact on the device.


dezl series:
Note: A master reset will erase all favorites1 and will restore your device to the default factory settings. If you would like to back up your favorites to your computer, you can find instructions to do so here. Please note that a master reset will also delete vehicle profiles and IFTA logging data. (Although the driver profiles for Hours of Service should remain intact with all HOS data, it is recommended to backup the data before a master reset. To open the HOS log on the computer in order to backup the data, click here.
To perform a master reset on a dezl:
Start with the device turned off and unplugged from power
On the dezl 570, 760, and 770: the verify the device is powered off and not in standby mode, press and hold down the power button until prompted to turn off the device
Power on the device
When the first copyright screen appears press and hold the lower right hand corner of the display portion of the touchscreen
Remove your finger from the touchscreen when "Erase all user data?" appears
Touch Yes
If text language is not in English, this is the button on the right
The device will now be reset. Follow the on-screen prompts then place the device in an area with a clear view of the sky until it acquires satellites.
1Although the master reset will erase all saved favorites, any loaded custom points of interest will remain intact on the device.


zumo 350 and 390:
Note: A master reset will erase all favorites1 and will restore your device to the default factory settings. If you would like to back up your favorites to your computer, you can find instructions to do so here.
To perform a master reset on a zumo 350 and 390:
Start with the device turned off and unplugged from power
To verify the device is powered off and not in standby mode, press and hold down the power button until prompted to turn off the device
Place and hold your finger in the bottom right corner of the touchscreen
Power the device On
Release the power button after the device powers On
Continue to hold your finger on the touchscreen until the device reboots
The device will automatically reset. Follow the on screen prompts to set your locale and then place your device in an area with a clear view of the sky until it acquires satellites.


_______________
1Although the master reset will erase all saved favorites, any loaded custom points of interest will remain intact on the device.

Comments

  • t923347 308 Points
    The procedure for the 37xx is slightly different:

    nuvi 37xx series hard reset:

    Insure the Nuvi is powered off and not just in 'sleep' mode

    - Power on the unit
    - When the Garmin copyright screen is displayed, press & hold the bottom-right corner of the screen
    - Release the screen when "Do you really want to erase all user data?" appears
    -Tap "Yes"

    Note you can also delete all user data through the Diagnostic Screens (after pressing the speed indicator on the map screen, press the speedometer for 5+ seconds). Tap "Clear all User Data" which is the first item listed on the Diagnostics Page.
    ____________________________

    Mod note - SergZak adds the following:

    After pressing the speed indicator on the map screen, press the compass heading indicator letter within the speedometer dial for 5+ seconds). Tap "Clear all User Data" which is the first item listed on the Diagnostics Page.
  • Boyd 1460 Points
    And for those of you with a Nuvi 295w
    Question:
    How do I perform a master reset on my nuvi 295W?

    Answer:
    To perform a master reset on the nuvi 295W:

    1. Touch Settings from the scrolling menu on the main menu screen
    2. Touch the menu button (three horizontal lines icon)
    3. Touch Master Clear
    4. Touch Yes when asked "Restore all settings to factory defaults and remove all user data?"

    The device will restore the settings and then reset itself. Follow the on screen prompts and then place your device in an area with a clear view of the sky until it acquires satellites.

    Note: A master reset will erase all your saved Favorites and Routes, as well as any photos and contacts.

    Last modified on: 07/27/2010
  • gatorguy 196 Points
    And oddly, either the standard or 37xx reset method works with the 1695.
  • Boyd 1460 Points
    Note: resetting your Nuvi will erase all your favorites. Here are Garmin's instructions for backing them up.

    ____________________________________________

    Question: How do I backup my favorites on my nuvi or zumo device?


    Answer:

    In order to backup your favorites from your Garmin device you will need to follow the steps below:

    Instructions for a PC:

    1. Connect your Garmin device to your computer using a data transfer USB cable.
    2. Double-click on My Computer or Computer.
    3. Right-click on the Garmin device drive and select Open.
    4. Locate and double-click the GPX Folder. (On some devices you may need to open the Garmin Folder first then the GPX Folder)
    5. Right-click and copy the Current.gpx file.
    6. Locate your computer's Desktop.
    7. Right-click and select Paste to save the Current.gpx file onto your Desktop.

    To send the file back to the GPS, please follow the steps below:

    1. Right-click on the Current.gpx file on your Desktop and select Rename.
    2. Name the file Current1.gpx and then press Enter.
    3. Right-click on the Current1.gpx file and select Copy.
    4. Connect your device to your computer.
    5. Double-click on My Computer or Computer.
    6. Right-click on the Garmin device drive and select Open.
    7. Locate and double-click the GPX Folder. (On some devices you may need to open the Garmin Folder first then open the GPX Folder)
    8. Right-click and select Paste.
    9. Disconnect your device from your computer and allow it to boot up.

    Your favorites will now be restored on your device.

    Instructions for a Mac:

    1. Connect the Garmin device to the Mac using a data transfer USB cable.
    2. Double-click on the Garmin device when you see it mounted to the Desktop.
    3. Locate and double-click the GPX Folder. (On some devices you may need to open the Garmin Folder first then open the GPX Folder)
    4. Right-click and copy the Current.gpx file.
    5. Right-click on your Mac's Desktop and select Paste to save the Current.gpx file onto the Desktop.

    To send the file back to the GPS please follow the steps below:

    1. Right-click on Current.gpx file on your Desktop and select Get Info.
    2. Under Name & Extension, rename the file Current1.gpx and press Enter.
    3. Right-click on the Current1.gpx file and select Copy.
    4. With Garmin device connected to the Mac, double-click on the Garmin Drive.
    5. Locate and double-click the GPX Folder. (On some devices you may need to open the Garmin Folder first then open the GPX Folder)
    6. Right-click and paste the Current1.gpx file into the GPX folder on your Garmin device.

    Your favorites will now be restored on your device.

    Last modified on: 12/16/2010
  • Boyd 1460 Points
    The 800 and 805 series also have a special procedure for the Master Reset:

    _______________________________

    Support
    Frequently Asked Questions

    How do I perform a master reset my nuvi 800 or 805 series device?

    11/30/2010

    To perform a master reset on a nuvi 800 or 805 series device, please follow the steps below:

    *Note: A master reset will erase all waypoints or Favorites and will restore your unit to the default factory settings. Use the link below to find out how to back up your Favorites.

    https://buy.garmin.com/support/productSupport/kanaCase.faces?case=51c35d50-3dbf-11df-e655-000000000000

    1. Remove battery from nuvi
    2. Place battery back into nuvi
    3. Touch-and-hold the bottom right corner of the touch screen when a progress bar appears
    4. Release the screen when "Do you really want to erase all user data?" appears
    5. Touch "Yes"

    The device will now be reset.
  • Boyd 1460 Points
    Here's an interesting insight into what happens to your favorites when you do a hard reset.
    After performing a hard reset on my 3790 this morning I noticed something that you may want to add to the locked hard reset sticky thread.

    As you know we always caution folks that doing a hard reset will delete all user data including your favorites and advise them to take a copy of the current.gpx file so that they can recover their favorites etc after the reset. What I found this morning was that this is not actually 100% accurate.

    I have all of my favorites in categories which I created in Mapsource and then transferred to the Nuvi. If I add a new favorite on the 3790, by default it goes into one of the generic categories (address, co-ordinates, etc.) and I have to edit the saved entry to place it into one of my specific categories.

    When I did the hard reset this morning I found that all the favorites that I had in my categories WHERE NOT LOST and the only ones that disappeared were the ones in the generic categories. Of course I could retrieve those by renaming my saved current.gpx to temp.gpx and sending it back to the Nuvi.

    So it appears that if you have gone to the effort of categorizing your favorites, they will not be lost after a hard reset.
  • Lilla 0 Points
    Garmin: How do I backup my saved addresses or Favorites on my nuvi, zumo, dezl or nuLink! series device? https://buy.garmin.com/support/searchSupport/case.htm?caseId=%7b51c35d50-3dbf-11df-e655-000000000000%7d

    Tip1. After restoring your favorites, it is important to delete the backup file (current1.gpx, temp.gpx, anyname.gpx) from your device. Keeping the backup file on your device causes confusion/weirdness when you edit favorites. Upon restarting you will find that favorites you deleted have reappeared, and favorites you changed now appear twice (the original entry and the one with your changes will both be there). This happens because the nuvi loads both current.gpx and current1.gpx on startup. In addition, it causes a similar confusion/weirdness to your saved routes when when you edit them. FYI, current.gpx contains routes and tracks, in addition to favorites.

    Tip 2. After restoring your favorites, remember to import your saved routes (assuming you use this feature). Not all models support saving routes, but my nuvi 1490T does.

    Tip 3. Posted by Boyd on the forum: Current.gpx isn't just waypoints (favorites). It also contains your tracks, your active route, and any saved routes (if your device supports them). If there are routes in the file, you should be able to import them. None of the Nuvi series can import tracklogs.
  • Boyd 1460 Points
    To perform a master reset on nuvi 2407, 2408, 2507, 2508, 2707 or 2708 series device, hold the device horizontally and follow the steps below:

    Note: A master reset will erase all favorites and will restore your device to the default factory settings. If you would like to back up your favorites you can find the instructions to do so here https://support.garmin.com/support/searchSupport/case.faces?caseId={51c35d50-3dbf-11df-e655-000000000000}
    Tip/Lilla. Alternative (recommended). Backup and Restore your favorites manually by following the instruction provided by Boyd in the thread "How to perform common tasks" > "How to perform a hard reset".

    1. Start with the device turned off and unplugged from power. To verify the device is powered off and not in standby mode, press and hold down the power button until prompted to turn off the device.
    2. Power on the device.
    3. When the first copyright screen appears press and hold the lower right hand corner of the display portion of the touchscreen.
    4. Remove your finger from the touchscreen when "Erase all user data?" appears.
    5. Touch Yes. If the text language is not in English, this is the button on the right.

    The device will now be reset. Follow the on-screen prompts then place the device in an area with a clear view of the sky until it acquires satellites.

    Although the master reset will erase all saved favorites, any loaded custom points of interest will remain intact on the device.

    Last modified on: 04/04/2013

    FYI, the instruction above is from Garmin at this link...
    https://support.garmin.com/support/searchSupport/case.faces?caseId={19d92df0-6f4b-11e2-65d0-000000000000}
  • Boyd 1460 Points
    Just realised that sticky doesn't include your model, so here is the procedure (with thanks to t923347):

    To perform a master reset on a nuvi 2405 or 2505 series device:

    Note: A master reset will erase all favorites and will restore your device to the default factory settings. If you would like to back up your favorites you can find instructions to do so at http://forums.gpsreview.net/discussion/21511/x/p1/

    Start with the device turned off and unplugged from power
    Press and hold the lower right hand corner of the touchscreen
    Power the nuvi on
    Remove your finger when a message appears that says "Erase all user data?"
    Touch Yes
    The device will now be reset. Follow the on-screen prompts then place the device in an area with a clear view of the sky until it acquires satellites.

    The nuvi 2405 and 2505 series can also be reset using a special screen on the device. To master reset using this second method:

    Turn the nuvi on
    Touch View Map
    Touch the speed field
    Touch and hold your finger on the center of the speedometer until the screen changes (about six seconds)
    Touch Clear all user data
    Touch Yes to confirm

    The device will now be reset. Follow the on-screen prompts then place the device in an area with a clear view of the sky until it acquires satellites.

    Although the master reset will erase all saved favorites, any loaded custom points of interest will remain intact on the device.
  • Boyd 1460 Points
    Saw this posted on another site. Looks like the ultimate guide to performing a hard reset on every device Garmin makes. :) http://static.garmincdn.com/shared/uk/customer-care/Master_reset_instructions.pdf
  • alanb 254 Points
    The reset instructions given on that site for the nuvi 8xx series are not correct. On the 8x0 and 8x5 units you have to remove and reinstall the battery (to force a cold start), then wait after turning the unit on until you see the progress bar before you touch and hold the lower right corner of the screen.
  • Boyd 1460 Points
    Pretty funny, since "that site" is garmin.com. :))
  • alanb 254 Points
    edited August 26
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