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I can not see the icons on my GPS screen

Betsy 0 Points
Dear Sirs,
We have GPS Navigator - GPS Navigation Satellite System Instrument 4.3 inch with Igo Primo.
We bought it from ebay about an 1 month ago. As I am not professional in navigators, I do not know even terminology to explain correctly the problem. And sorry about that and sorry about my English too.
Problem: There are no icons on the touch screen anymore. It damaged after we choosed to reset defoult settings. We can switch on and off the Navigator, We see two arrows forth and back, which does not work on the touch screen. But any way we doesn`t not see the previous screen design with menus. We can see the Igo programm on the PC when connecting navigator with USB cable. But how can we help the navigator to starp work. If there could be the problem with Windows CE; Igo Primo or the navigator?
Where could we get information or help?

Main features
Operating system: Microsoft Windows CE 5.0
TFT LCD display with resolution of 480*272 pixels
Hi-Fi stereo earphone and built-in Hi-Fi speaker, volume adjustable
Button and touch-screen operation
Built-in sensitive GPS antenna
The navigating software could run the SD or TF card directly
Video format supported: ASF,AVI,WMV,3GP,MP4,FLV
Photo format supported: BMP, JPG, PNG
E-book format supported : TXT
Built-in rechargeable Li-battery which can be powered by travel and car charger.
CPU MediaTek MT3351
flash memory 64/128 MBytes
EMS memory 64 MBytes
LCD display 4.3 or 5 TFT LCD display, Resolution :480RGB(H)x272(V)
Touch-screen High-accuracy, endurable touch-screen
USB USB Client 2.0, MINI USB port
SD SD / MMC slot, the maximum capacity of SD Card supported reaches to 8GB
Audio A: Built-in high fidelity speaker
B: High fidelity stereo earphone
GPS Cold start<42s
Hot start<3s(in the open area)
Warm start<36s
Battery Built-in rechargeable Li-battery
Battery Charging port DC 5V port
AC Charger 100/230V charger, 5V1.5A
Car Charger DC9-24V, 5V1.5A
Status of the LCD light When charging, the red light is on; when charge finished, the blue light is on.
Operating System Microsoft Windows CE 5.0
Navigation Software SD card
Video Player ASF,AVI,WMV,3GP,MP4,FLV
Audio Player MP3 and WMA
Photo viewer E-Album, JPG, GIF, BMP, PNG
EBook Viewer TXT
System setting [FM Transmitter] [Default set] [Volume] [Power] [Time and Date] [Language]
Temperature Operating Temperature 0 to 60
Storage Temperature -20 to 60
Working humidity range 45% to 80%RH
Storage humidity range 30% to 90%RH
Atmospheric pressure 86KPa to 106KPa

Thank you in advance and waiting for help from more proffesionals!


  • patruns 10 Points
    It could be anything. You would have to contact the manufacturer of the unit itself, or the seller. Buying a GPS with iGo software on ebay is generally not recommended as a good majority of them have pirated software and NavnGo will not help you if there is a software problem.
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