What has kept me hanging on is the fact that they have the best UI in the industry along with the best remote. When the issues are fixed, they have the best overall package.
If a company like tomtom can have weekly updateswhy cant a big company like HK/infinity/JBL have similar support
If a company like tomtom can have weekly updateswhy cant a big company like HK/infinity/JBL have similar supportTomTom doesn't offer weekly software updates...?
I was told that the firmware is ready. It appears getting to people and getting on the unit MAY be the issue. I can give real details early next week.JUST HANG IN THERE. What has kept me hanging on is the fact that they have the best UI in the industry along with the best remote. When the issues are fixed, they have the best overall package.
Dash GPS on iPhone?
I thought this thread was about software application updates, not apple iGPS.;) :lol:
About the HK support, they replied to an email and this time they did not say the "one to two" weeks usual reply. Now the tech support said its almost complete, and he does not have a definitive timeline on the release of the firmware.
Has someone upgraded?
OK,To sum it up. The GPS-810 has the best UI and feature set on the market. It is reasonably priced and is the only true in dash replacement I have been able to find and the company cares enough to listen to their customers and make the appropriate changes. It is not perfect, but it is the closest GPS / Entertainment Unit / Company Support that I have been able to find.
Hah funny comments Igor, I totally understand what you mean by love-hate with this damn thing ;)Its GOOD, but just some things they should have looked at.My advice is, if any HK GPS techs read this site , BUY a tomtom or garmin, play with it, and implement ideas they have.COUGH most importantly. map updates.coughgood post igor.
Hey Buff... I understand everything that you have said. HK GPS-810 indeed could have been the best unit out there if they only if they have used a more reliable map vendor such as NAVTEQ. I totally dislike TeleAtlas maps. Way too inaccurate around here and the places I have been traveling as well. Like I said before I would like parks, industrial, commercial areas mapped out on my unit as it have been done on NAVTEQ for years. This is really important to me. Another thing that bugged the heck out of me when HK wanted to route me through non-existent roads that happen to even have some mysterious names that never even existed maybe before my times I don't know. When do they classify driveways as roads? HK shows a ton of non existent roads around my area and it's totally unacceptable when it tries to route you through them. I know it's not so much of HK's problem but a poor decision on their side. To me it appears that TeleAtlas has to be cheaper maps or easier to get the contract with since most of the small name GPS units use them.
I have a TomTom 910. At first the BT, and a few other features work more consistently than the the 810, but since the update, the 810 is better. It is curious, the 810 maps are more accurate than what I have on the the TomTom. Also, the biggest issue on the TomTom is that it takes you at least 3 screens to get anything done. Lets face it, what sets this GPS apart is the interface and features. I live in a relatively new development <7 years old and all my streets are accurate. I will ask them about map updates and see what is said.
Buff... Funny you mention about Tom Tom Go 910! I was looking into buying that before I owned my Lawrance iWay 500C. I was almost sold on it until I started to mess around with their UI and I completly hate it. Just like you said it is totally not user friendly at all. I know some folks would tell me that you can customize the heck out of it but there are limitations. I hate their very thick blue bar on the bottom of the screen. Also it is pretty slow and I hate any portable device that uses HD. Currently my sister owns 910 and it totally died on them now. I bet the hard drive probably failed by now. As far as UI goes HK GPS-810 is the best and most user friendly one something very similar to BMW system. It's just too bad that this fantastic device just won"t cut it for my needs.Harman Kardon does have a fantastic support online which I found out. I just wanted to say good luck with you units folks looks like mine is going to be on eBay very shortly.
I prefer TeleAtlas maps as I find them to be more accurate than Navteq maps here in the Pacific Northwest. I've had a Garmin for three months, as well, and I hated it. I agree, though, with regard to the 3D maps. It's a totally useless feature. When I had it enabled on the HP I had, it was difficult to view the maps on the screen with all that clutter. A GPS screen should be simple, as it should be designed to be viewed with QUICK glances.Daryl
Infama - I totally disagree with you! Just like I said before I had extensive experience with many different units before and I repeat that not one to my knowledge could match what Harman Kardon offered. HK offered best UI and performance, best BT performance when it worked of course and fantastic media player. What else does one need? If this unit was free from bugs with excellent maps and updates not a single unit on the market right now could swing a stick at HK 810. I say this based on my experience in GPS market. HK 810 could have been the best hands down. Infama - when we say this we are talking about the ease of use (user friendly without ton of hours to modify it) and performance of HK unit that is virtually unmatched. HK user interface is the best I have seen or put my hands on. Totally unmatched right now.
<< WOW... I never heard of the service mode! It sounds like it would be possible but what I was told by the tech support from Harman that the map database was done on the read only basis and can not be overwritten by any means. >> (igorb81)The service mode is what you have to get into to perform the firmware update. I do not believe that the map database is read only. That does not make any sense, as the application partition on the flash IS writable. I'm thinking that the flash is divided into 'partitions', as only one can be viewed at a time (to view the contents of the application 'partition', one must select "Application" in the service mode screen and "Maps" to view the map 'partition'.) I haven't done it yet, but I could see if I could write to the map partition. If I can successfully write to it, then that will prove that the map database CAN be written over. I suppose the Application 'partition' could possibly be in other memory, but I don't see the point. Incidentally, I could not find the 12,000,000 POI's in the Application 'partition', so there may possibly be another partition that is NOT visible (or the POI's may be in the map files).Daryl
<< My point is not to know the HK, its to stop the hyperbole here by many people who obviously dont have much info on devices. >>Well, I do happen to have the 'info' on both devices, as I've used BOTH of them. You have not replied at all to my statement regarding POI lookups on the HP, so I'm assuming that its latest firmware update didn't fix that problem at all. If that is the case, the HP still sucks. As I've stated in the HP thread, the purpose of a GPS device is to help one get from point A to point B. If that process is too difficult, then it is a failure. The HP is a failure.Daryl
<< As far as I can tell, the ONLY thing the HK has over the iPaq is the remote! >> (infama)I've had the HP, and I can tell everyone on this thread that that comment is thoroughly untrue. The HP had pretty graphics, but that was IT. It had a terrible user interface ... one had to go through a hundred steps just to look for a POI in another locale -- it was very unfriendly to use. Moreover, the dock pales in comparison with the GPS-810. With the HP, one has to manually connect the power and audio cables directly to the device each time one places it on the dock, whereas with the 810, the connectors are duplicated on the dock, so one just has to pop the device in ... a lot more convenient. As for HP 'caring', this is the company that refused to provide me support a couple of weeks ago for their lousy webcam because I had no serial number (although no serial number was provided on the webcam, in or ON the box). I will NEVER buy another HP product! The HP might have improved some since its firmware updates, but unless they've improved the process for looking up POI's, it's not worth even considering.The 810, though, still has its flaws. I upgraded my firmware last night and am very disappointed with it. I was not able to see any improvements to its UI ... for one thing, one can STILL not click on a phone number to dial. Even if I could, though, I would not be able to use it because I do not receive any audio from my 810 when it's connected to my Cingular 2125. I recently upgraded the 2125 to Windows Mobile 6.1, so the flaw could be with my phone's ROM, but my phone has no problem connecting with bluetooth headsets, so I don't know what could be the problem. In any case, I was hoping for a lot more. We'll see if traffic is more reliable with this firmware.By the way, I see no reason why one has to keep map upgrades on an SD card. When one is in the service mode screen, it is possible to view the contents of the 810's internal flash. I've already copied to my hard drive the contents for both the 810's application partition and its map partition (to view the contents of its map partition, one must click on "Map" in the service mode screen). It would seem easy to replace the contents of the flash. As it is, there is much room still left over.... By the way, I've found out that the update program is not compatible with Vista (it hangs, and this incompatibility was confirmed by tech support), so XP is recommended for the update process.Daryl
:lol: I was expecting infama's responses... something was telling me that I will be seeing those very soon. Well, everyone has their own opinion and preferences. .