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Service Question and Warning to Group

Garmin has sent me an RMA and my 3490 is set for service. My only question is this: do I send in the GTM 60 cable and mount that came with it, or just the unit alone?

Also, as a reminder: for those of you who use the Smartphone Link's Advanced Weather feature, DO NOT bother with the radar animation feature until Garmin provides a fix to this potentially fatal error. That's how this mess started in the first place.

Thanks team. I'm glad I registered with this group.

P.S. I know Garmin gets hell for customer service, but I give them kudos for responding in a quick and timely manner.

Comments

  • SergZak 340 Points
    Usually, only the unit itself is required if the unit is to be replaced. If you send the other items, there is a good chance that they won't be returned. Send ONLY what Garmin requires. If there's any question at all, confirm/verify with Garmin what exactly they want you to send.
  • alanb 539 Points
    And don't forget to remove your micro SD card (if you have one) before you send it it.
  • Thanks, guys.

    I sent only the unit and kept the GTM 60 in my possession. As recommended by Garmin, I did insure the unit in case something went wrong during transit.

    Now, we play the waiting game.
  • One last question, then that will be the end of this saga.

    Garmin received my product today, and my RMA status shows that "my product is awaiting shipping." Should I be worried, or is this a good thing?

    At any rate, I'll have my 3490 in time for Cleveland, which is all I ask. :)
  • t923347 432 Points

    Should I be worried, or is this a good thing?
    Sounds a lot better than "currently out of stock, will ship when available". :D

    Yea, I think it's a good thing.
  • Sounds a lot better than "currently out of stock, will ship when available". :D

    Yea, I think it's a good thing.
    I am thinking the same way. Garmin emailed me about two hours ago to inform me that a replacement unit is on the way...the same day they received my defective unit.

    I know (and oftentimes understand) how much people like to rag on Garmin, but I will give my credit where credit is due. They addressed my problem in a quick and timely fashion and didn't question anything. Kudos to them.
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