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Can't update maps on 5430T-LM (SmartGPS Eco)

When I go to update maps in SmartGPS web interface, it always tells me that "plugin not installed". I have tried it multiple times on both my Windows 10 and Windows 7 machines with multiple browsers - Chrome, Firefox, x64 and x32 versions, but no luck. Does anyone have this issue? Magellan support is no help with their robot response. I feel like I've been shafted with so-called "lifetime map updates", which worked 2 times and now their site is broken and no one is bothering to fix it.
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