Installing new NA maps -- frozen at "activating maps"

rocket scientist

A couple hours ago I started updating my 3597 with the recently released 2018.something North America release. I've done this a couple times before with Garmin Express with no problems. However, for the last two hours the progress bar has been stopped about halfway across, at the step 3 of 3 "updating maps" point, showing 49 minutes left. The app still seems to be running; don't see the dreaded "not responding" in windows task manager, however, all progress seems to have halted.

Just wondering what my options are at this point. Can I just close Express and start over, or is there a risk that would leave my 3597 in some undefined state that would be difficult to recover from? Never had this happen before.

sussamb

Stopping and restarting shouldn't cause an issue, but it may be worth giving it a bit longer to complete first. If on restarting you get the same issue try going to C:\ProgramData\Garmin\CoreService\Downloads\Map and deleting the files there. It's possible that with the failed attempt a partial file is preventing a clean install. Once you've done so try again.

rocket scientist

:\"> Well, I spoke a bit too soon. After over two hours without a minute of progress shown (stuck at 49 minutes remaining the entire time), I had to walk away and do some real-life chores. When I came back about a half-hour later, it appears that it had completed successfully. Apparently Garmin is no better at predicting time remaining than Microsoft ever was. :))

Ramaprem

I've had this happen repeatedly.
However, I, the first two times, left it for as long as 15 hours - without further progress.

It is not simply a matter of Garmin being bad at predicting time remaining. There's more involved.
Count yourself lucky this time.