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Map update -- slow or normal?

Today I used TomTom Home to purchase a map update -- U.S./Canada/Mexico for my XL 340S, my first update since I bought the unit in 2010. I paid via PayPal and Home responded that they would send an email confirming the purchase. That was about 8 hours ago, but so far, nothing. Is this normal, and am I just being antsy? I realize that it's the weekend, but isn't all of this stuff handled by robots working 24/7?

Comments

  • dhn 328 Points
    It should be quicker but sometimes it takes a while for the pay servers to 'talk' to the map servers. That said, I hope your device is not one of the models determined to be EOL (End of Life) by Tomtom whereby no more maps or support is available. Check your model here:
    https://us.support.tomtom.com/app/answers/detail/a_id/23509/locale/en_US

    Support to call:

    877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
    Saturday: 10:00 a.m. to 6:00 p.m EST
  • Viseguy 81 Points
    Thanks for the info. Looks like I'm out of luck. Too bad, because it's still a perfectly good device apart from the map. Still nothing from TomTom, BTW.
  • Viseguy 81 Points
    Still nothing from TomTom. Guess it's time to look into a new Garmin.
  • Viseguy 81 Points
    So it's been two weeks and TomTom never contacted me. They had no problem taking my money, though. :-O
  • dhn 328 Points
    I'd call again. Ask for 2nd level support.
  • Viseguy 81 Points
    Finally got around to calling TomTom support. This was first-level support and the representative was very helpful. He processed my refund, but also informed me that my device came with lifetime maps -- who knew? Better still, he offered to try to walk me through installing the new map even though the device is no longer supported. I wasn't at home (where I have Home), so I couldn't take him up on the offer just now, but of course will do so. So the light shines at the end of the tunnel....
  • Viseguy 81 Points
    I think I managed to upgrade my map without having a TomTom rep walk me through it. It wasn't easy. I tried several times to use the HOME "Update my device" menu choice. This led me to a U.S.-Canada-Mexico map, size 2100+ KB, which did not fit on my 2 GB XL 340S. There were options to load partial "zone" maps, none of which fit -- and the further menu for off-loading features did not free up enough disk space to allow the upgrade. No joy. :(

    Finally, out of desperation, I did what you're not supposed to do: I used the HOME "Manage my device" menu choice to delete my current U.S.-Canada-Mexico map (vintage 2010). I then used "Update my device" (I think -- it may have been "Manage my device") to download an updated map. This time I was presented with two choices: a 2100+ KB U.S.-Canada-Mexico map (which wouldn't fit), and a 1696 KB U.S.-Canada-Mexico map (which would). I opted for the latter, and about an hour later, the installation was complete.

    I assume and hope (but do not know for a fact) that the smaller map that I installed is a pared-down version of the latest map. I used the GPS to "Prepare a route" from NYC to Boston, and it seemed to work normally. The next real-life trip will tell the tale -- fingers crossed.

    Device: XL 340S
    HOME version 2.10.1.464
  • dhn 328 Points
    If the version of the map is 985 then you do have the latest.
  • Viseguy 81 Points
    Nope. Version Information reports "Map: 'USA_Canada_and_Mexico_P' v850.2784" :(
  • dhn 328 Points
    Well, that is many years old.(over SEVEN)

    Best you call support again for the steps in purchasing a new (zoned) map , if possible. That is, if your model is NOT considered End of Life. See here:
    https://us.support.tomtom.com/app/answers/detail/a_id/23509/locale/en_CA

    Anyway, call support to detail exactly the steps for you to get a zoned map if the full current map is not available.

    See here to determine whether a full USA_Canada map is available for the 340S:
    http://www.tomtom.com/en_ca/drive/maps-services/shop/travel-map/usa-canada/

    Finally, support:
    1 877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
    Saturday: 10:00 a.m. to 6:00 p.m. EST
  • Viseguy 81 Points
    dhn said:

    ... See here to determine whether a full USA_Canada map is available for the 340S:
    http://www.tomtom.com/en_ca/drive/maps-services/shop/travel-map/usa-canada/

    According to that website, the USA_Canada map is available for the 340S. Hooray! Will definitely call support again. :bz
  • Viseguy 81 Points
    Finally got it together to call support and work through the update. Despite what that web page said, I was assured that the only thing that would fit my XL 340S was a zoned map. They had me delete the current map and walked me through the download and installation of the U.S. map. It all went smoothly. Gave it a spin today, and everything worked as expected. My two encounters with TomTom tech support reps were both very positive. =D>
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