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Garmin dezl 760 lost it's map after update
Hello. I bought this Garmin dezl 760 almost a year ago, had no problem what so ever, until I updated the maps ( which I usually have done in the past) couple of days ago. Ever since when I want to enter a new address this message comes up: MAP DATA IS NOT AVAILABLE !!! Tried to connect it to Garmin express, but it didn't connect. Software version : 5.40, GPS firmware: 3.05.09 FMI: 3.1 HOS_FMI: 2.2
What is possible to do to bring this back to life? I'm a truck driver (OTR) & need this to work. Please help/advise. Thanks a lot.
What is possible to do to bring this back to life? I'm a truck driver (OTR) & need this to work. Please help/advise. Thanks a lot.
Comments
What you describe indicates that there was a problem with the update and your map is either missing or corrupt. The usual solution would be to just update again, but if the computer won't recognize the device then you have a real problem. The odd thing is that usually when a device is "bricked" like this, it will not function at all. However you indicate that the Dezl starts up and works, but it displays an error message.
That seems odd. For starters I would try to eliminate the basic problems: connect it to a different computer and use a different USB cable. If it still doesn't work, the best bet is probably to call Garmin support and have your GPS and computer handy. You may have to wait a long time on hold, but they can walk you through diagnostics and even remotely test it.
Then there were two additional messages on the GPS screen about software being updated. Finally it said I would need to restart again to complete the process. Did all of this happen on your Dezl? Did you give it plenty of time to complete the firmware update?
Finally, I plugged the Dezl back into my computer and it downloaded/installed the new map. This took 18 minutes on my 150mbit FIOS connection. After restarting the Dezl, everything was fine and it showed the 2018.30 map had been installed.