TomTom XL330 Not Recognized by TomTom Home

charlie 39

I have a TomTom XL330. When it is not connected to my MacBook Pro, it shows a flashing red circle containing a white X. When it is connected to the computer (through a USB port), the computer recognizes it, but TomTom Home (version 2.11.6.150) does not recognize it. How can I get TomTom Home to recognize it?

dhn

Anything here?:
https://us.support.tomtom.com/app/answers/detail/a_id/23935/locale/en_US

https://uk.support.tomtom.com/app/answers/detail/a_id/7375

charlie 39

I have managed to get my XL330 back to where it was. I used Disk Utility (Mac) to erase the XL330 and format it as MS-DOS (FAT) with a scheme of Master Boot Record (not GUID Partition Map). I then basically followed the steps in https://us.support.tomtom.com/app/answers/detail/a_id/23935/locale/en_US with several application updates. It now runs as expected, asks if it should be connected to the computer when attached to the USB port, and is recognized by TomTom Home.When TomTom Home recognizes it, I do get:

"
We're sorry but HOME can't complete that task. Please try again later, or contact customer support. For problems that are stored on your device, we advise you to remove and re-install the item.

Internal/Malformed#createItemFromServer/Internal/Malformed: XML source =

charlie 39

For some reason, my previous post deleted part of the error message, and I don't see a way to edit it. The full reference is:

Internal/Malformed#createItemFromServer/Internal/Malformed: XML source = <map replacedmap="USA_and_Canada" idurl="http://id.tomtom.com/map/usa_and_canada/tts-nuance" idstr="USA_and_Canada" version="725"> <download> <url_location=http://community.tomtom.com