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Spontaneous reboots with Drivesmart 55

I bought a new Drivesmart 55 and started getting reboots while navigating. Because of Amazon's return policy I sent it back and was sent a replacement. This one started doing the same thing. I called Garmin's customer support and they worked with me on trying to figure this out. They couldn't have been more helpful. They finally decided to replace my second unit with a third. So that was done and now it has happened again. But it seems to only happen when I'm navigating and using the Garmin app "Drive" on my iphone 8. I don't think I've ever had a reboot with Bluetooth turned off. Anyone else experience this kind of thing? Thanks.

Comments

  • privet01 215 Points
    Seems like someone else posted a similar issue. However I'd think that if more than one was doing this, then maybe it's a something with the power coming to the cigar lighter or power outlet in your vehicle. Might be a momentary voltage drop for some reason. Loose connection, corroded connection, charging system starting to go wonky, and etc.

    The thing about it not happening when you don't use the Garmin Drive Bluetooth app doesn't necessarily eliminate the issues with the vehicle power supply either. When using bluetooth, the device is using more power. So it is then more susceptible to the possibility of going below a threshold power that causes the reboot.

    However the result of rebooting also does not quite sound right for the above either. I don't think my drivesmart really reboots. It just goes to sleep, seemingly because it comes right up when power is re-established and after answering the liability disclaimer, continues the current planned route. I never see the splash screen with the loading software as I do with other garmin devices when I power it on. With the exception of updates and connecting to my computer.

    Maybe your devices battery is going dead because it's not getting enough power to charge. Possibly that forces a re-boot when power is re-established.

    Anyway..... let us know if any of the above was worthless, helpful or suggested other possibilities to you.
  • Maineac 1 Point
    My previous GPS, a Nuvi 54LM, was powered by a USB cord and I never had any problems with it. I have used both, the USB plug and lighter plug with these Drivesmart 55's and it seems to make no difference. I don't believe power is the issue.
    At this point, I don't have enough time with any of the three units to say for certain what happens when. My belief is that it is an issue with the Drive app and/or Bluetooth and if it is I won't be sending this unit back. I don't really need to use the app; it was a matter of convenience. And while I believe things should work the way they were designed to work, this unit is so good I will not complain if it is the app. But I intend to keep experimenting to see what shakes out and will report my findings here (if I remember to, I'm 71).
    Thanks for the response, privet01 .
  • MustangGT 12 Points
    I had a Garmin Drivesmart 65 for about a week, it rebooted on me once while I was using it. I returned the unit and I’m still using my Drivesmart 61. It started having the reboot problem only after upgrading to version 6 of the software. I never had the problem before that. I can’t pinpoint the exact conditions when it happens, but I always use the Garmin SmartLink software. It mostly seems to happen when I reach my first destination, but sometimes when I start the car and try to pick my first destination. Sometimes it’s a single reboot, sometimes it will continually reboot 5 or 6 times, and it then stops rebooting on its own. It seems to happen less often if I leave the GPS in the car instead of taking it out every night.
  • Maineac 1 Point
    Yesterday I waited for my wife at an appointment and sat in the car for about 30 minutes. At the beginning I entered a destination using the Drive app with Bluetooth. At about 5 minutes in the Drivesmart 55 rebooted and as it happened a screen popped up on my iphone asking me to choose a network. I had been reading a news story using cellular data. Anyway, I got the Garmin opening screens and my destination was still in there. Then it rebooted 3 more times in the next 25 minutes. This all happened while sitting still.
    At this point it certainly appears that the Drive app and/or Bluetooth is related to the rebooting. As you point out, MustangGT, you always use the SmartLink app (Bluetooth) and you experience rebooting. Thank you for responding.
  • MustangGT 12 Points
    They definitely introduced some kind of bug when they went to version 6 of the software. Unless they can reproduce the problem themselves while using a debugger or error logs, it looks like this problem will stick around for a while.
    I had a problem with Alerts not going away (e.g. Curve Ahead) when I first got the Drivesmart 61, and as with you, the first level support people are quick to recommend replacing the device. It took a lot of effort of trying to convince them it wasn’t a hardware problem and to pass the problem to the next level support. Eventually it got fixed two software versions later.
  • MustangGT 12 Points
    Drove from work to my 1st destination, about 20 minutes, pulled into the parking lot, 2 seconds later the Drivesmart 61 went into a reboot cycle. It rebooted 8 times in a row. It does a full reboot, you see the license agreements, then the warning/safety notice. Before I can even press the “Agree” button, it rebooted again, for a total of 8 times, and then it was fine for the rest of my trip. I was using the SmartLink app, but I turned it off on my iPhone, as well as Bluetooth at about the 4th reboot, and it continued rebooting.
  • OldGeezer 11 Points
    Software version 7.50 was released this morning for the DriveSmart 55. Maybe it will help your situation.
  • Maineac 1 Point
    Thank you, OldGeezer, for the heads up. I'll be loading that today to see if it helps.
  • Maineac 1 Point
    Hey, OldGeezer, I loaded Ver. 7.50 and now have 2 hours of Bluetooth navigation without a reboot. Yeehaa! That's the longest I've gone with any of the DS 55's. Maybe, it was the fix (fingers crossed). If I get a reboot with the new software I'll post it here.
  • MustangGT 12 Points
    I hope they release an update for the Drivesmart 61 that fixes the problem too.
  • OldGeezer 11 Points
    Glad to hear it Maineac. Hope it keeps working for you.
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