This site uses cookies to offer you a better browsing experience. Find out more about how to manage cookies, or dismiss this message and continue to use cookies.
NuviCam LMTHD won't connect to Win 10. Goes straight to navigation mode. Won't go into storage mode
447debbie
0 Points
I have tried everything to get my NuviCam LMTHD to connect to my Win 10 laptop.
Nothing works.
Yes it is a data cable.
Yes it is a Garmin cable.
Yes the cable works on my Win 7 machine.
Yes the ports on Win 10 machine works with other USB devices.
Yes I have the latest firmware 3.60 on the Garmin NuviCam.
Yes I have the latest Garmin Express installed.
Yes I've tried updating drivers but it's pretty hard to do when the Garmin isn't even found in Device Manager, EXCEPT ONE TIME LAST week I was able to get it recognized. I was messing around with the USB ports trying to figure out why it wouldn't work and decided to plug a USB stick into the other port. I then told the USB stick to update its driver and at the same time the Garmin was miraculously found. I was able to download the maps from the Garmin to my Win 10 machine into Basecamp, so the Garmin was fully functional. I was able to copy waypoints and routes from Basecamp to the Garmin. Then I shutdown the laptop, restarted, and the Garmin was gone.
The Garmin was gone, never to be found again, EXCEPT I can force the Win 10 machine to find it by doing this odd maneuver. I can plug the Garmin into the Win 7 machine's USB 3.0 port. At that time the Win 7 machine will put the Garmin into data mode, as evidenced by the icon on the Garmin's screen. Then I unplug from the Win 7 machine and hurry and plug it into the Win 10 machine and walla, the Win 10 machine sees the Garmin and installs it. Of course this is useless to me since I won't always have access to my Win 7 machine while I'm traveling. I need to get this Garmin to work with my Win 10 laptop. It is a Dell XPS15, and was recently purchased a few months ago. Dell cannot help, Garmin says it's a Dell problem, Dell says it's a Garmin problem, I'm fed up with the finger pointing.
I have attempted to update all the USB drivers and Windows 10 tells me I already have the best drivers.
Can anyone help?
Nothing works.
Yes it is a data cable.
Yes it is a Garmin cable.
Yes the cable works on my Win 7 machine.
Yes the ports on Win 10 machine works with other USB devices.
Yes I have the latest firmware 3.60 on the Garmin NuviCam.
Yes I have the latest Garmin Express installed.
Yes I've tried updating drivers but it's pretty hard to do when the Garmin isn't even found in Device Manager, EXCEPT ONE TIME LAST week I was able to get it recognized. I was messing around with the USB ports trying to figure out why it wouldn't work and decided to plug a USB stick into the other port. I then told the USB stick to update its driver and at the same time the Garmin was miraculously found. I was able to download the maps from the Garmin to my Win 10 machine into Basecamp, so the Garmin was fully functional. I was able to copy waypoints and routes from Basecamp to the Garmin. Then I shutdown the laptop, restarted, and the Garmin was gone.
The Garmin was gone, never to be found again, EXCEPT I can force the Win 10 machine to find it by doing this odd maneuver. I can plug the Garmin into the Win 7 machine's USB 3.0 port. At that time the Win 7 machine will put the Garmin into data mode, as evidenced by the icon on the Garmin's screen. Then I unplug from the Win 7 machine and hurry and plug it into the Win 10 machine and walla, the Win 10 machine sees the Garmin and installs it. Of course this is useless to me since I won't always have access to my Win 7 machine while I'm traveling. I need to get this Garmin to work with my Win 10 laptop. It is a Dell XPS15, and was recently purchased a few months ago. Dell cannot help, Garmin says it's a Dell problem, Dell says it's a Garmin problem, I'm fed up with the finger pointing.
I have attempted to update all the USB drivers and Windows 10 tells me I already have the best drivers.
Can anyone help?
Comments
Did you change it to MTP settings in the secret service menu?
If mass storage mode works best, I'll put it in mass storage mode. So far, neither have worked for me, but it won't hurt to leave it set on mass storage mode as a default.
Of course, you can also do this with Basecamp if you prefer, and Garmin Express also has a feature for this.
I enabled my laptop's USB ports for charging devices when the laptop is off. I enabled this is the BIOS. Now, if I plug the Garmin in to the USB port before turning on the laptop, the laptop will put the Garmin in mass storage mode. But....I have to then unplug it and turn the laptop on, and once the laptop is on I plug the Garmin back in to the USB and the computer recognizes it as a mass storage device. Luckily the laptop boots up fast enough so that the Garmin doesn't turn itself off and out of mass storage device mode in the time it takes the laptop to boot.
Probably won't help you but worth checking.