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bbloise, you don't need to lose your $99. if you paid with a credit card. You can simply call the credit card company and contest the charge. Just send a copy of the email you wrote when the card company asks for your dispute/reasons.
I got a free Magellan1200. It wasn't the 2000 I originally ordered (the problem that prompted my original email to the GPS forum), but Mr. Finelli sure made good on his promise to take care of the problem. It was surprisingly easy, given the extent …
He did email me, said he'd be sending a GPS, but I've not received anything yet. Will keep you posted...
Thank you so much. Just sent a detailed email to him and will let you know. I appreciate you making his name available to us.
Thank you so much for Quality Assurance name and number. Just tried, but they're closed on Saturday. Will try again on Monday. Would be great to resolve this.
thank you. good suggestion. I will definitely follow up-with the credit card company. I ordered a Garmin in the meantime, which came in 5 days and is great. And unless someone from Magellan contacts me soon, I'll also contact Business Week and some…
Someone does answer that number, but it's in India. I have called that number at least 6 times. Sometimes I get someone quite quickly, but even when I do, they are in India and have no idea about anything happening at the Ft. Worth, TX place I sent…
I wonder if we can call a newspaper and have them interview disgruntled customers if there are so many of us. Could be a good story.