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Good choice! Enjoy!
No, but he said he was performing a map update with Express when the problem occurred, so I assumed he has a map update subscription or purchased a map download.
Does anyone have any experience with Android Auto? I searched the forum and found only one reference to Android Auto, but I may have missed some posts.
Just today I picked up a new (2017) Kia Optima. The head unit has the Kia infotainment system called EVO which connects to your smart phone via USB cable. EVO also integrates with Google's Android Auto and gives you all the Android Auto infotainment and navigation features on top of the other features built into EVO.
I was surprised that my cheapo Tracfone actually works well with Android Auto. It all looks pretty impressive, but I suspect for now I will stick with my nuvi 3597 for most navigation. Since Tracfone is a "pay as you go" plan, I think it will be costly with Tracfone's data usage fees to use Android Auto for navigation.
My initial tests appear that I can pair both EVO/Android Auto and Garmin Smartphone Link for traffic on the nuvi at the same time. I am not sure what will happen with this setup though when I get a phone call or text. I wish I could turn off the telephony functions on Smartphone Link and just use the Traffic.
I am just barely smart-phone literate, so the learning curve for the Kia Evo/Android Auto apps will be pretty steep for me. But I am keeping an open mind at this point and look forward to playing and learning.
I agree with Boyd, you have tried all the normal solutions. I think it is definitely time for a call to Garmin. Be sure to call rather than using email support. Garmin has been known to cover unusual problems for devices even if they are out of warranty when you make a reasonable case in a live conversation ... email support, not so much. Call them and see what they will do.
You can get better traffic reporting on the DriveLuxe if you use Garmin's free Smartphone Link app instead of the HD traffic receiver that comes with the DriveLuxe. Of course that begs the question of why have a Garmin if you need the smart phone anyway (as Boyd will be happy to point out :)) ).
Smartphone link uses very little data (a few MB a day at most). Since you already have the DriveLuxe, I would suggest you try it if you haven't already.