Sending the receipt? I think returning the unit and getting a new one sounds easier. They should not send refurbished units to retailers as new. I doubt that it was just a return, as everything in the package was in factory new condition (all cables in sealed bags, etc.), and the nuvi started with the setup screen.
I am not very happy about this ....
BTW, I got the serial number from under the battery. It looks like 01101XXX. Is that the correct serial number? I am asking because there are several numbers, and none says "SN" or something like that.
And when I put in my serial number at https://my.garmin.com/maps/nuMaps.htm it says the following:
"The following updates are available for your NavTalk Pilot GPS Phone:"
Weird, isn't it? My 855 is a "NavTalk Pilot GPS Phone"????
Joined: 26 Feb 2009 Posts: 41 Location: Buffalo NY
Sat Jun 27, 2009 3:43 am
Make sure you are putting the right number in to register. Its the one right under the bar code. When i went to register a 850 i put the wrong number in and it said it was allready register. I called Garmin and they explained its the number right under the bar code in the battery compartment.
That is a different number. I'll try ....
UPDATE: Yes, it worked. I got the 4.6 software upgrade as well this way ....
I assumed that since the website accepted the other number as serial number, that this was the correct number. The should label the correct one as S/N!
Thanks again, dc!
Last edited by Taconuvi on Sat Jun 27, 2009 4:06 am; edited 2 times in total
Joined: 15 Jun 2009 Posts: 13 Location: 33 mi from Garmin USA
Sat Jun 27, 2009 2:00 pm
Entering the model number instead of the serial number is a very common problem - I did it myself too!
Apparently it's happened at least once wrt the 855, since the OP got a response indicating that the SN (model#) had already been registered! Too bad Garmin's registration process can't distinguish b/t a model # and a serial #!!!
It appears that the model # of the 855 corresponds to (or can be the same as) the serial number of a NavTalk Pilot GPS Phone. At least that's what the system thought I had.
It would be easy for them to just label the correct serial number with an S/N in front. Or, when you click "where do I find my serial number", they could include a picture, or the format, or just say it's right under the bar code instead of just saying "behind the battery". I bet they could avoid a lot of customer support calls, or even returned units. I was about to return mine, as it showed as already registered, if it would not have been for this forum.
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