Has anyone found a solution for the xulrunner problem? Tomtom emailed me instructions to get mapshare updates going again including a registry cleaner but it didn't help. I can download quickfix updates, upload mapshare updates but if I try and download mapshare updates, the process crashes with an xulrunner abend.
Just as a side note rant, this weekend, I tried to use the 720 in unchartered territory for me. It didn't know the street I was looking for so I wound up using streets that I thought were near. My 1/2 trip took 1 hour 45 minutes.
Going home I at least knew what direction I should go in. But, instead of telling me to make a right turn at a light, it had me go through the intersection onto a fairly short block that ended as a dead end but it wanted me to make a right before the dead end onto a street that didn't exist. I turned around and went back to the light from the opposite direction and this time, it asked me to turn left, the correct direction!
So, today being fed up with the 720, I got out the Nuvi 350. It had been powered up yesterday evening as well. Anyway, this morning, it took 13 minutes to get a signal!!! Is the 660 quicker at this?
Back to the 720, how do you get xulrunner to work?????
Anyway, this morning, it took 13 minutes to get a signal!!! Is the 660 quicker at this?
Those two models use the same chipset and pretty much the same software. It shouldn't take that long to get a signal. I've seen that often with the Nuvi devices. Typically a reset to factory defaults, and then waiting once more for it to find a signal will result in it finding satellites faster in the future.
I just suffered the same problem. A mapshare download crashed TomTom2 with an error message saying there is a problem with xulrunner. Anybody know how to resolve it?
Well, just had an "interesting" 1/2 hour with tomtom support about my problem.
xulrunner.exe is a known issue for them but she said not too many have called in about it. I told her it was a known issue in the forums, too.
She had me uninstall tomtom home 2 from my computer and reinstall earlier version from CD, which I did. (ver 1.5.something).
That didn't work because as soon as I powered up my unit in the dock, I got a bunch of errors that had to do with unrecognized English modules. So, she asked me to look for a specific folder in Tom Tom's main folder on my computer. Told her it wasn't there --- she seemed surprised. (I should add that I test software here in Toronto for a living so I can follow instructions reasonably well...)
So, next I was instructed to go to Tom Tom's sight and directed me to download the 'newest' version of the software app from there; she said it was home2. It wasn't. It was version 1.6.something and gave me the same errors...
She had me turn off bluetooth on my tom tom. I did since: a) I don't use it and b) could have sworn I turned it off when I first got my unit a month ago.
She then basically said that since I was getting so many errors, there was NOTHING more they could do! Swell, I seemed to be screwed with no software that would work!
By some miracle, a window popped up on my computer asking if I wanted to update to Home2. I said yes, downloaded it and installed it! Still got the xulrunner.exe but do have software.
She then suggested I turn off anti-virus software & firewall when dl updates! I told her that a) having them off when connected to the wb was lunacy and b) they never caused an issue before (I must have dl a dozen or so mapshare updates with no problems).
Finally she suggested I try the whole process on another computer. Since the notebook is in New Zealand with my wife for 5 weeks, that was a problem. She suggested I try it at work or a librar computer. I told her I wasn't prepared to take my unit to work with the dock and update there. A good way to get fired, I think.
So.....in summary
I do (again) have tomtom 2 software on my computer. I get the xulrunner.exe error if I try to dl a mapdate update (though the quickfix dl properly).
Lastly, she said there is another department at Tomtom for escalation of issues BUT I can't get access to it until all troubleshooting steps (including the wok connection) are tried. So, guess I'm stuck with the mapshare dl's not working until TomTom provides a software update or some other miracle happens.
After posting my original message, I updated my computer, new motherboard, cpu, memory and harddrive and did a fresh install of Windows. Then I loaded up Home2. Tried a map update and whamo! XULRUNNER crashed.
The 720 has turned out to be a big joke. NONE of the extras work. Bluetooth for data, traffic, etc - NOPE. Bluetooth for phone - Poor sound quality. Map Share (its big selling point) - NOPE. When the new Garmins arrive, I think I am going back to Garmin. The 720 should have cost half of what they charge with the level of functionality it actually performs.
After my first call to Support, I called back. Different rep. This time, he said that the xulrunner.exe crashing was a known issue. The problem he said is really with the mapshre dl. Also said the software engineers hope for a corrective patch by the end of the month.
I dont think I can wait that long! This weekend I was travelling. I gave the 720 an address for a shopping center in a state I am not familiar with. It brought me to a dead end who knows where! Luckily, I brought along my old Nuvi 350. Thankfully, it got me there.
I think the 720 is going the Ebay way. I love the way it gives directions but unfortunately, it gets the address way wrong too much of the time.
Got a reply from TomTom support regarding xulrunner crashes with Operate My Go and mapshare downloads
----------------------------------------------------------
First completely exit out of HOME by closing the window then right-clicking the icon in the system tray and selecting Exit. Then go to C:\Program Files\TomTom HOME 2\xul\plugins\emulator\navcore and delete all the files there. If you have Vista, also go to C:\Documents and Settings\USERNAME\Application Data\TomTom\HOME\Profiles\RANDOMSTRING\emulator and delete the navcore directory if there is any there. Then open HOME again and click Operate My GO. A emulator DLL will be downloaded that will prevent this feature from crashing.
This fix is for the crash when using the Operate My GO feature, and may not help for the crash when downloading Map Share. That should be fixed when HOME 2.1 is released October 25.
Joined: 19 Sep 2007 Posts: 18 Location: New Jersey
Tue Oct 16, 2007 5:35 pm
dhn wrote:
This fix is for the crash when using the Operate My GO feature, and may not help for the crash when downloading Map Share. That should be fixed when HOME 2.1 is released October 25.
Two questions:
1) How did you know 2.1 will be released October 25?
2) Does anyone know about upcoming revisions of Home for Mac? Presumably the Mapshare download problem will not be fixed on the Mac version until that is updated also.
Hmmm... I haven't seen that on any of my Macs and HOME. I've seen PLENTY of crashes of TomTom HOME, but none as MapShare updates were being downloaded.
Joined: 19 Sep 2007 Posts: 18 Location: New Jersey
Wed Oct 17, 2007 1:31 am
Tim, do you have any suggestions for what I should try? I haven't been able to download the Mapshare update for a couple of weeks. It gets to 48% and then the application suddenly closes. I tried deleting all my music & photos, and once got to 70 something %, but it still crashed. I have plenty of room on the flash storage.
Delete any trace of TomTom HOME from your computer including the application, folders where the backups and files are stored, preference files, etc. Then install a fresh copy of HOME.
Also, I've found that the application routinely crashes when it is running in the background. However if you run it an keep it the active application it runs a little more consistently.
Joined: 19 Sep 2007 Posts: 18 Location: New Jersey
Wed Oct 17, 2007 2:23 am
Thanks for the suggestions, Tim, but I've just tried deleting everything twice now and get the same result, although it downloads 49% of the map updates this time before crashing. I don't get it.
I'm not sure what to tell you there. Mine might not be a perfect test case though since I've been testing/updating on both a Mac and PC. I did just take a ONE XL that hadn't had MapShare updated in a few weeks and it updated okay from the Mac. I know my 720 has been updated on the PC within the past week so perhaps there is an issue with the 720/Mac that I might be avoiding since I haven't been updating on the Mac 100% of the time.
With a virgin install like you performed that leaves only the update files themselves that are messed up or something on the device itself. Not to say that a HOME update couldn't fix the issue, but it sounds like you've done everything right there.
A solution to the xulrunner error was posted on another forum and it works, it really works!
(now this info is based on TomTom Home 2.0 software on a PC. I can't say if it is the same on a Mac)
1. Have the unit on and in the dock.
2. Fire up the TomTom Home software if not already running.
3. In the top menu of the desktop software select Preferences-->Tom Tom Mapshare-->Remove Corrections and check BOTH boxes and click on 'Done'.
The next time you are in the Updating screen, choose to dl mapshare fixes. It'll download with no errors or problems (at least, did for me and others).
Apparently, a recent mapshare download was corrupt and preventing subsequent dl's of further fixes.
A solution to the xulrunner error was posted on another forum and it works, it really works!
(now this info is based on TomTom Home 2.0 software on a PC. I can't say if it is the same on a Mac)
1. Have the unit on and in the dock.
2. Fire up the TomTom Home software if not already running.
3. In the top menu of the desktop software select Preferences-->Tom Tom Mapshare-->Remove Corrections and check BOTH boxes and click on 'Done'.
The next time you are in the Updating screen, choose to dl mapshare fixes. It'll download with no errors or problems (at least, did for me and others).
Apparently, a recent mapshare download was corrupt and preventing subsequent dl's of further fixes.
Hope this helps...
Dhn, you rock. Thanks for posting this.
The whole Mapshare idea, while interesting, makes me nervous for precisely the reasons of this thread. With an unlimited number of people uploading/downloading updates, it can only corrupt these files and, potentially, I imagine, even pass on a virus.
I also noticed the following, and have no idea if it is related to anything. I just attached my 720 to my PC today for the first time in about 10 days, so not only was there the (corrupted) map update but also the new software for the 720. I selected both updates to be downloaded and applied in the same transaction, i.e. not disconnecting between the two. I noticed that the system update went to 100% and then seemed to install with no problems, and then the mapshare xlrunner error kept appearing.
I did apply dhn's steps to fix the xlrunner error, which worked, but strange enough, the 720 "rebooted" itself before I could do that, meaning it looked like it was loading the software for the first time. I wonder if the problem is the combination of the two updates at the same time, and the fact that maybe you need to install the system update first, have the unit reboot and THEN install the map update.
Saw somewhere else that, after 7.020 is downloaded, you have to take the unit out of the cradle for the software to 'really' install, turn off unit and turn it back on.
Saw somewhere else that, after 7.020 is downloaded, you have to take the unit out of the cradle for the software to 'really' install, turn off unit and turn it back on.
Essentially, that's what you did.
Perhaps, but when I check the version number on the unit, it still says 7.010.
Are you checking the version number on the unit via TomTom home? That will only show 7.010. Check the version by touching the saltellite bars and look quick, the writing is small.
If that method still shows 7.010, then I'd suggest you try the process again or ,believe it or not, I saw on some other forum, there is supposed to be a 7.030 version due today!
Now, I saw it on a European site .... so I dunno.
I'm now suffering from the Update screen going scrolling through the progress bar for 30 seconds or so, saying there is an error, do I want to report it, I say yes, it rejects the report as being Anonymous (!) but provides a reference number onscreen, I click on the back button, I get an update screen that seems to work!!!
Hi,
I thought that I would buy a TT720T or a TT920T (Europe) but having studied tis forum and seen all the reliability problems reported for the 720 - mapping errors, software errors, crashes, lack of support etc I wonder just ow TomTom got to be the biggest supplier!!
Are these 720 problems just relating to initial production batches - insufficient pre-pro testing - or are they endemic with TomTom? Will the new 920 have just the same problems?
I currently have a viamichellin on a Palm handheld and although it is a pain because of it's small screen and low audio output it has never given me the problems that i see being reported for the 720. Should I simply upgrade to a wide screen viamichillin?
I would like to here your comments.
many thanks,
Peebs24
peebs24, Discussion Forums like these are kind of like the ER Room for electronics devices. The people who are having problems are the people you are most likely to see posting messages (for any brand) and the people who purchased and setup their devices without incident are rarely going to report that.
Dig down in with any device and you will find reports of broken devices, software crashes, etc. The overwhelming majority of users seem to be quite happy.
Hi Tim,
Thanks for the quick reply. Yes, I realize that people only come here because of problems BUT the problems listed here seem A) very repetitive, B) Serious.
Furthermore they seem to be continuing in that even recent posts, which I assume relate to recent purchases, still report the same problems. Couple this with the reports of the indifferent attitude of TT service, which is being widely reported, and one has to wonder if TT have a serious and ongoing problem with the 720.
All software comes out initially with bugs, some of which make systems crash, but generally these types of failures are quickly put right.
It will be interesting to see if the new 920 due out this month suffers from the same problems.
Best regards,
Yes, I realize that people only come here because of problems BUT the problems listed here seem A) very repetitive, B) Serious.
As I said before, the overwhelming majority of users are not running into these problems, and many of the problems have workarounds. Looking just at one particular model it is easy to identify problems and issues. As you take a look at all manufacturers and models you see that they each have problems that for the people experiencing them are big, but as a whole most people don't run into.
For example the Nuvi 700 series seems to have an issue with satellite reception on startup after being turned off for more than a couple of hours, Magellan people trying to run recent map updates are getting messages that their serial number is incorrect, Mio owners have devices that are refusing to hold a charge when turned off and are getting crashes when installing map updates, Lowrance owners can't even get a phone call into the place they are supposed to purchase map updates from.
Every device has issues, and from what I can see in talking with literally hundreds of users every day is that the 720 doesn't have any more frequent or serious issue than most other recent devices on the market.
Hi Tim,
maybe the entire GPS industry need a shake-up!
Prove me wrong but I haven't heard too many problems with the Via Michellin models. Is that because they are good or because there aren't too many out there?
Best regards,
Because there are not too many out there-- at least in North America. Garmin, TomTom, Mio, and Magellan have probably 90% of the market or more with LG, Harman Kardon, HP, Lowrance, NAVIGON, TeleType, etc making up the rest.
Hi Tim,
Do you ever get the feeling that you and I are the only people on the planet?
It is nice to be able to talk to you and pick your brains.
Seriously, I had virtually ZERO problems with VM on a Palm hand-held that is why I am surprised by all the failures that people are reporting here and elsewhere. One guy on Amazon France said that he had returned his 720 3 times in 2 weeks, all with the same problem. Amazon then refused to replace any further and gave him a refund as they said that "the crashing problem was more widespread than they initially thought". Not exactly a faith builder!!
I am seriously in the market for a good wide screen GPS but I am getting confused by all the problems. I would not be terribly pleased if the &*^%%& thing were to crash during rush hour on the Peripherique!!
Best regards,
Joined: 26 Oct 2007 Posts: 183 Location: Philadelphia
Thu Nov 08, 2007 3:01 pm
Tim wrote:
As I said before, the overwhelming majority of users are not running into these problems, and many of the problems have workarounds...As you take a look at all manufacturers and models you see that they each have problems that for the people experiencing them are big, but as a whole most people don't run into.
Thank for you this statement. It is easy to lose global focus when reading about the specific issues that people have from time to time.
Also consider that the error being talked about in this thread is related to TomTom HOME. Not everyone installs or uses the HOME software. And for those that do install it, the CD came with version 1.6, since then version 2.0 and 2.1 have been released. Plus some people are on Mac and some on PC.
So considering you have HOME for PC version 1.6, 2.0, 2.1 and then 1.6 for Mac, plus many people who don't use it at all..... and then you wind up with some scenarios that work perfectly well, and others that people are having trouble with certain functions.
TomTom's HOME software, especially versions 2.0 and 2.1 on the PC... have been buggier with more than an average number of problems reported here and elsewhere... no doubt about that. But the 720 itself seems to be about average in the percentage of people with issues.
..........TomTom's HOME software, especially versions 2.0 and 2.1 on the PC... have been buggier with more than an average number of problems reported here and elsewhere... no doubt about that. But the 720 itself seems to be about average in the percentage of people with issues.
OK Tim but the software is part of the product that people pay for and if it is buggy and the support service in unresponsive then i can see why people are getting upset. Incidently, the Tech support her in Europe is based at their HQ in Holland and from what I have read it is a TOTAL disaster, unhelpful and totally unresponsive.
Best regards,
I agree, the software is part of the product and it should work. In most combinations it does work. In other combinations there are some bugs that will hopefully be worked out soon.
I haven't worked with any of the support in Europe. Here in North America it also used to be based out of their NA HQ and it didn't have a great reputation. About a year or so ago they outsourced it to a company in up-state New York and since then things have improved considerably.
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Thanks for posting this.