Problem with 720 and Latest Map Guarantee

dario_argento · Joined: 09 Mar 2008 Posts: 9 Location: New Jersey

Just got the 720 last week but I cannot download the latest map use the Latest Map Guarantee in HOME 2.2.2.83. The map on the 720 is North America_ 2GB 705.14181 but North America_ 2GB v7.15 is available. I just sent them an email. Any ideas?

Also, TT has no North American support number listed on their site. I had to search around and found 866.486.6866. Hopefully they will answer a call into that number.

Thanks,
DA

Tim · Re: Problem with 720 and Latest Map Guarantee Thu Mar 13, 2008 1:27 am

dario_argento · Joined: 09 Mar 2008 Posts: 9 Location: New Jersey

It says that I already have the latest map and that there is no update available. Prior to that message it listed Guam as available for download. I downloaded Guam to see what would happen. It installed that map fine.

Also, that url you gave is not listing a US phone number. I know at one point tonight I found it on their site but it disappeared. That is why I had to search google for it.

Thanks for the reply

rav · Joined: 29 Nov 2007 Posts: 123 Location: Ottawa Senators

Also, if you open the top flap portion of the TomTom 720 box, you'll find the NA support number 1-866-486-6866.

Tim · Thu Mar 13, 2008 1:42 am

Are you on the United States version of the TomTom website? I can see it when I'm logged in or not logged into their site so long as I'm on the United States version of their site. (Selector in the top right corner.)

dario_argento · Joined: 09 Mar 2008 Posts: 9 Location: New Jersey

AH the was the problem with the phone number. At some point it switched me over to the UK site.

dario_argento · Joined: 09 Mar 2008 Posts: 9 Location: New Jersey

I called them today. I had to send them a screen shot of my amazon order and they made it so the map would download during an update, not through the latest map guarantee. Everything is now up to date.

DA