TomTom Home 2.3

[konradb]

I just downloaded the update to TT Home. I was hoping the operate my go would now work with my MAC and TT720. It still says that it is not supported. Has anyone else found this or is it just me?
thanks

[denisb1]

[pappasbike]

Same here. Hopefully this will be addressed.
John

[gatorguy]

This is not meant as anything more than an observation. It seems for the past two months or so, that TT issues have gone from one thing to another. Map eligibilty issues, then map size too big for available memory. problem downloading due to size and server issues. Since then, a bug-ridden firmware update, mapshare updates not downloading. Mixed in there are TTHome connection/server problems and more update issues. If all these problems were happening with Garmin devices, I'm quite positive the advice from other device owners would be not to tolerate it, buy something else, they're not the company they used to be. Instead, I think a lot more pressure needs to be put on TomTom to correct the problems, perhaps slow down on trying to push out new features and fix the ones they already have instead. So far, they've pretty much gotten a pass on the problems. Magellan is raked over coals for their poor customer support. Standing on the outside, it's beginning to look like TomTom support is not much better. Thus is not meant as a "bash TomTom" post. Over time I've come to admire some of the TT features. Their attention to detail just appears to need some tuning.

[dkoenig]

I wonder why we never see this kind of issue on a MAC vs PC commercial?


Don

[sgr]

[pappasbike]

I'm not sure if this helps but on my Mac "Operate My Go" does work with my new 930. When I first tried it, it said a file needed to be downloaded which it did, and then afterward it worked. There are some glitches though, it identifies the unit as a 730 and I cannot get it to go to the driving view screen. But I'm able to add favorites, etc. And most importantly for me the Google maps send to gps now works again for me. So if they can get it to work for these units I don't see why it can't be fixed for the 20s.
John

[rtn5000]

This has been discussed on the TomTom ONE forum I believe. It appears to be an INTEL vs PPC issue. Those with newer macs powered by intel processors can use operate my tomtom. Those with older macs using PPC processors cannot use this feature.

Ask tomtom why their coders got it to work with Intel but not PPC.

[pappasbike]

[rtn5000]

Ah that's good to know. I thought it was just us PPC users who were stuck. I can't think of anything else. :/

[denisb1]

[pappasbike]

No I don't believe so, again at least with my device on my Macbook Pro it doesn't. From what I understand the only ones who've gotten it to work went back to the previous firmware version - 7.221 I think. I'm not willing to try that. Since that feature does work with my new 930 I don't see why they won't be able to release an update that will restore it for the 20s. Perhaps as some people are speculating the Navcore 8.0 with the IQ routing and Lane Assist will be released to the 20s and that will restore the function at least to the intel macs.
John

[gatorguy]

I would be very surprised if they release navcor 8 features to the x20's anytime soon. What would the difference be in a 920, supposedly receiving a free map the rest of the year, and a brand new 930 for 30% more and not getting free updates? Thats's right, it makes the 930 look like a terrible investment. Some beta testers indicate that the new map has already been vetted (weeks ago) and marketing is holding it up.

[Tim]

I don't expect it anytime soon either, especially after the new ONE and XL models were introduced without IQ Routes, Lane Guidance, and the intersection images.

[mickelsg]

I updated my TomTom when queued to do so when I connected to my computer (Intel Mac). After the update I was no longer able to "Operate My Go". The alert says "This function is not yet supported for your TomTom device or operating system".

Before the update it was working as advertised. I am now holding for tech support to see their response. I'll update this reply when that happens.

I just got off the phone with TomTom support and they are aware of this issue. The tech support person said that TomTom felt confident that they would have a solution to the problem by tuesday.

[pappasbike]

I can also verify that the new update - 8.01 - to my 930 has knocked out the "Operate My Go" on my Macbook Pro. Well at least this now makes my 920 and 930 equal with this feature!
John

[gatorguy]

mickelsg, did they say which Tuesday?

[Ace McDuck]

I'm having a similar problem with TT Home on my Mac - G5 dual with 10.4.11. It has the music, photo, fuel prices, and car images greyed out. On top of that "operate my GO" always goes to the first use workflow, asking me my language preference, then all the others that you see when you first start the device.

I haven't tried the "operate my GO" on my old laptop (P3, XP SP2 - verrry slow), but I've tried the other options & they work fine. Nothing is greyed out. Btw, the device works fine - all options actually work, just can't d/l images or mp3s, or update the vehicle image.

Looks like TT needs some help with OSX development.

I'm in the middle of reinstalling TT Home on my Mac - maybe it'll help.

Update: I've installed TTH 1.6 - now I get:

Parse Error in file "/Users/.../TomTom/HOME/FromDevice/FamilyCar.toc"

Line 3: unknown element: "image".

I get these parse errors about 30 times - always with "image" or "sound" as the unknown element.

I also get:

Parse Error in file... (same as above)

Line 3: invalid value for 'language' attribute: 'es-CO'. Valid values have RFC1766 format (e.g. 'en' or 'en_US').

Seems pretty fundamental - it doesn't know what a sound, image, or language attribute is. Someone forgot to include those data types??

Anyone else seen this kind of error?

[Tim]

I don't believe 1.6 is compatible with some of the newer TomTom functions.

[Ace McDuck]

[Tim]

[Ace McDuck]

So I cleaned the older copies of Home off my machine & installed from the CD that came with it (2.1) and I don't hat the parse errors anymore. I still can't use the functions with the SD cards inserted.

I had an interesting thought - early on I relabeled the 930's interns storage, and labeled the SD card. Think this could cause my issues? What was the 930's original label? How could I revert it back to vanilla?

[Tim]

Judging by the way I've seen TomTom store data files-- Yes, that would likely cause it some issue. I don't know for sure what the original name is. I know I've reformatted mine as well so I couldn't guarantee what I have is correct.

[Ace McDuck]

I'm pretty sure it was unlabeled. Can anyone confirm that?

I'm going to experiment tonight & delete the label to see if that fixes it. I'll post the outcome for anyone else who is having this issue.

I just had a thought - I'm going to go to BestBuy & check one of the demo units.

[Roscoe]

I am having the same issue "This function is not yet supported for your Tomtom device or operating system." I have the 720 and just installed and updated the software. Did TomTom ever fix this for you? If so, what was the fix?

[Ace McDuck]

[kansasgardengirl]

[konradb]

This is the response from TomTom this week.

Thank you for taking the time to contact TomTom Support regarding the Operate My Go feature in TomTom HOME. It is our goal provide you with an exceptional customer experience. We are always happy to help.

At this time we are still currently working on repairing this feature with in the HOME program and do not have an estimated time as to when the feature will be operational. Your patience in this matter is appreciated.

If you have any further questions or comments, please email or call us at 866-486-6866 Monday through Friday, 8:30 AM until 7:00 PM EST. Thanks again for writing. At TomTom we believe in showing you the way the easy way.

[Ace McDuck]

[peebs42]

when I first upgraded my tomtom home on my Mac I was able to operate my 720 through the program, but since that first time It no longer works for me either