Still No Support From TOMTOM Support

[gcram399]

After contacting TOMTOM Support about getting an Internal Server Error every time I try to run updates for my 130S, the rep on the phone told me they would have a technician contact me to deal with the problem. That was 3 days ago and they still have not contacted me to help me correct the problems.

I am still getting the "internal server error" message when I try to run updates and my Current Fuel Prices are now 19 days old.

Is there anyone that can help me correct this problem or a better way to deal with TOMTOM Support??

[dhn]

Internal server error is a problem on their side, not yours. A couple of suggestions: 1) try again a day or so later or 2) some, when seeing that error, can click the 'back' button and then the dl works, so they say.

[gcram399]

I tried the back button as suggested and it shows that it's updating. BUT when it's done with the updates, I open my Current Fuel Prices and they are exactly the same as they were from the 1st day that I subscribed. It even says that my last Fuel Price Update is 20 days old. If the fuel prices are not being updated it leaves me wondering if all my other updates are in fact not updated.
If this an Internal Server Error at TOMTOM and the updates that owners think they are getting aren't actually updating their 130S's does this mean that there are thousands of 130S owners out there just like me that are wasting time trying to update their units?
All I know is that I paid $15.00 a year for the Fuel Prices Service and TOMTOM is not providing that service. Also they have still have not made an attempt to contact me in response to my Support Call last week.

[Tim]

[gcram399]

Tim,
It's my 1st GPS device. The update is really deceptive. You press the back button, it says that it's updating and then the install updates windows comes up and it the green progess bars move across just like it's updating everything. When it's done it doesn't give you any indication that it hasn't updated, that is until I check the fuel prices. That is when I know that nothing has changed.
I'm Running Windows XP on a 2 year old HP Laptop. I have all current Windows Updates and a running subscription of Norton Security Suite.
It's TOMTOM HOME 2.
Any help would be appreciated. I'm really frustrated. I'm leaving to drive on vacation on Thursday and want everything to be right before I get on the road.

[dhn]

I'm afraid another call to Support may be in order. Perhaps you'll get lucky and coonect with a more knowledgeable representative who can assist you.

[gcram399]

After a couple days on the phone with support, I was able to get some answers to my questions and learn some things.
The Internal Server Error is a problem on their end. They told me that the software issue that they are having should be taken care of within the next week.
The second thing I learned is not to accept the answers that the 1st level technician give you. The 1st girl I talked to tried to argue with me that the 130S does not have the current fuel prices feature. That's when I realized that just because they have the title of technician doesn't mean they know anything. At that point I asked to speak to her supervisor. Her supervisor assured me that she was dead wrong and was actually quite helpful.
He escalated my issue to a rush status and I was asked to call them back today.
After that I decided to try disabling my Nortons Protection Services and reran the updates. Son of a gun, IT WORKED !!!!!!!
I still had to hit the back button after getting the Internal Server Error message, but then it ran and installed the updates and my fuel prices were now only 3 hour old.
Thanks all for their input and help.
I hope to return the favor as I learn more about the unit.