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flashing X in a red circle -- this can't be good...
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illegible



Joined: 27 Aug 2008
Posts: 14
Location: Seattle, WA
Postflashing X in a red circle -- this can't be good...  Sun Sep 14, 2008 10:24 pm    Reply to topic Reply with quote
Well, I downloaded and installed the latest Home. Now my brand new XL 330 is sitting on my desk going blink blink blink with a white X in a red circle. Not the most helpful error message ever... any suggestions?
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illegible



Joined: 27 Aug 2008
Posts: 14
Location: Seattle, WA
Post  Sun Sep 14, 2008 10:28 pm    Reply to topic Reply with quote
More information: I've tried both Device Menu Arrow Disconnect, and dragging the icon to the trash (I'm on a Mac). With Device Menu Arrow Disconnect I get a message saying "You can now safely unplug your TomTom device," but when I do I get that flashing X.
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dhn
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Joined: 24 Sep 2007
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Location: Toronto
Post  Sun Sep 14, 2008 10:33 pm    Reply to topic Reply with quote
That's a sign the unit cannot find the operating system and is usually caused by removing the unit from the connection before all data had been written to memory. Do not detach when TTHome says it is safe to disconnect. Rather, wait till the unit boots to the screen asking about connecting to computer. Say 'no' and then you can shut down and remove the unit.

Anway, here's a link from TomTom to assist:
http://www.tomtom.com/support/index.php?Language=1&query=No+system+files+found&FID=1898
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illegible



Joined: 27 Aug 2008
Posts: 14
Location: Seattle, WA
Post  Sun Sep 14, 2008 10:48 pm    Reply to topic Reply with quote
I've waited five minutes, and I'm not getting that "Do you want to connect?" message. Am I being impatient?
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dhn
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Joined: 24 Sep 2007
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Post  Sun Sep 14, 2008 11:14 pm    Reply to topic Reply with quote
It should be faster than that but only if the unit is working properly; yours is not if you have the Red X.

Go to the link I provided for help.
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illegible



Joined: 27 Aug 2008
Posts: 14
Location: Seattle, WA
Post  Sun Sep 14, 2008 11:16 pm    Reply to topic Reply with quote
The link doesn't work, unfortunately. Right now I'm working my way through here:

http://www.tomtom.com/support/category.php?ID=1&Language=4&FID=2053

Nothing has worked so far. Next step: formatting the GPS.
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dhn
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Joined: 24 Sep 2007
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Post  Sun Sep 14, 2008 11:41 pm    Reply to topic Reply with quote
The link DOES work. I just tried it. Make sure you copy and paste properly.
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Tim
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Joined: 31 Jul 2006
Posts: 17831
Location: 45.06°, -70.24°
Post  Mon Sep 15, 2008 1:01 am    Reply to topic Reply with quote
dhn wrote:
The link DOES work. I just tried it. Make sure you copy and paste properly.

Actually... it will only work for some people depending on what language your TomTom site default is set at... the link didn't work for me either, but this one should work for everyone regardless of country setting:

tomtom.com/1898

dhn: grab the "FID=1898" part from the URL, take the number, and add it to the end of tomtom.com. That will then produce a link that *usually* works regardless of country. Wink
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dhn
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Joined: 24 Sep 2007
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Post  Mon Sep 15, 2008 11:05 am    Reply to topic Reply with quote
Thanks for the info but what I don't understand is that I assume both you and the OP have the default language set for English, the same as I do. So why does the link work for me and not you?

Anyway, sorry for the misinformation (I guess...) And here I thought I could get through 2008 without making a mistake! Damn! Twisted Evil Twisted Evil
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Tim
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Joined: 31 Jul 2006
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Post  Mon Sep 15, 2008 11:33 am    Reply to topic Reply with quote
I don't think it is the language... but perhaps the country.
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tomj03



Joined: 28 Feb 2007
Posts: 1596
Post  Tue Sep 16, 2008 2:20 am    Reply to topic Reply with quote
Quote:
Nothing has worked so far. Next step: formatting the GPS.

Be careful with formatting - Fat32 or Fat are fine.
If I have a backup, I just copy everything back, overriding all current files.
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